Alexis S. Ross
Sidebar At Whiskey Row
Louisville,KY
6
years of professional experience
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Work History
Assistant General Manager
1 Year 3 Months- Led nightly floor operations, ensuring smooth service flow and rapid issue resolution.
- Monitored cash handling, deposits, and reconciliation procedures for accuracy and accountability.
- Coordinated staff schedules, assignments, and coverage to maintain consistent guest service.
- Trained new team members on service standards, POS procedures, and operational expectations.
- Enforced liquor, safety, and cleanliness compliance across front-of-house operations.
- Resolved guest concerns promptly, preserving service quality and brand reputation.
- Collaborated with management on staffing, labor control, and daily operational priorities.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Bartender/ Barista
8 Months- Make a great impression with each and every member
- Be available to help as needed throughout the members visit
- Processed POS transactions accurately, balanced cash drawers, and resolved payment discrepancies.
- Monitored inventory levels, restocked supplies, and reduced beverage shortages through proactive ordering.
- Open the bar and set up for the day
- Make cocktails and coffee drinks to member specifications
- Keep a clean and comfortable environment
- Trained new bartenders on recipes, service etiquette, and responsible alcohol procedures.
- Crafted cocktails and beverage service aligned with country club standards and member preferences.
- Managed bar operations, maintaining smooth service during high-volume dining and banquet events.
Assistant Manager
9 Months- Assist guests in placing and paying for orders
- Open/close the restaurant according to the specific list for the shift
- Prepare deposits for the next shift
- Oversee staff tasks
- Prepare the preparation list of items for the next day
- Trained team members on procedures, station standards, and customer service expectations
- Supervised daily shift operations, maintaining service speed, food quality, and guest satisfaction
- Coordinated staff schedules, break coverage, and labor support during peak volume
- Monitored cash handling, deposits, and drawer accuracy to maintain accountability
- Reinforced food safety, sanitation, and compliance with restaurant operating standards
- Resolved guest concerns promptly, preserving positive dining experience and service recovery
Server/Cashier
6 Months- Trained new servers on menu knowledge, hospitality standards, and point-of-sale workflows.
- Delivered prompt table service while coordinating orders with kitchen and expediter teams.
- Resolved guest concerns quickly to maintain positive dining experiences and repeat business.
- Managed accurate order entry, modifications, and ticket timing during high-volume service periods.
- Maintained clean, organized dining areas and reset tables to support smooth guest turnover.
- Ensured cash handling accuracy and balanced transactions according to restaurant procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/ Bartender/ Event lead
3 Months- Trained new servers and bartenders on guest service standards, POS procedures, and drink preparation.
- Managed high-volume orders with accurate timing, payment processing, and table coordination.
- Prepared cocktails, draft beverages, and specialty drinks while following alcohol service guidelines.
- Monitored bar inventory and restocked supplies to support continuous service flow.
- Maintained cleanliness across tables, bar stations, and service areas to meet sanitation standards.
- Coordinated with kitchen and support staff to deliver food and beverages efficiently.
- Reinforced responsible alcohol service by checking identification and following compliance procedures.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Social media sales manager
5 Months- Manage Instagram
- Manage Facebook
- Develop sales campaigns
- Assist in designing the new site
- Create daily posts of products
- Assist in the store as needed
- Manage outsourced marketing
- Answer phones
- Run water tests
- Open/close the store
- Develop job listings for new employees
- Write phone screen questions
- Host phone screens for eligible applicants
- Schedule in person interviews
- Landscape design
- Reply to emails
Social media management
1 Year 4 Months- Engage on customer accounts
- Follow up with new and potential customers
- Respond to Tiktok messages
- Engage on promoter accounts
- Engage on Pruvit Facebook account
- Message website orders
- Engage in story viewers stories
- Engage on commenters stories
- Message SmartShip customers on sale days
- Track Tiktok followers
- Schedule recipe posts
- Message flavor specified people on sale day
- Planning events for the team
Social media management
1 Year 5 Months- Engage on customer accounts
- Follow up with new and potential customers
- Respond to Tiktok messages
- Engage on promoter accounts
- Engage on Pruvit Facebook account
- Messages website orders
- Engage in story watchers' stories
- Engage on commenters stories
- Planning events for the team
- Manage Instagram messages
- Manage Facebook messages
Education
High School Diploma
Associate of Arts - Culinary Arts
Skills
Operations management
Staff management
Staff development
Team development
Food safety
Cash management
Inventory control
Training and development
Guest service management
Food presentation
Promotional strategies
Timeline
Assistant General Manager
Sidebar At Whiskey Row
07.2025 - CurrentRead More
Bartender/ Barista
Big Spring Country Club
05.2024 - 01.2025Read More
Assistant Manager
Joellas Middletown
08.2023 - 05.2024Read More
Server/Cashier
Gus’s Fried Chicken Louisville
04.2023 - 10.2023Read More
Server/ Bartender/ Event lead
Dave & Busters
01.2023 - 04.2023Read More
Social media sales manager
Recreational Concepts Inc.
02.2022 - 07.2022Read More
Social media management
Glitzandgainz LLC
10.2020 - 02.2022Read More
Social media management
Barbelles LLC
09.2020 - 02.2022Read More
Menomonee Falls High School
High School Diploma
Read More
Madison Area Technical College
Associate of Arts from Culinary Arts
Read More