Amber L Briones
Gadsden,AL
Summary
Full time employment with benefits and room for growth within the business
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Aloft Hotel
11.2022 - 03.2024
- All guest service needs
- Overseeing staff
- Checking guests in and out
- Answering telephone and handling accordingly
- Addressing any guest complaints in a timely manner and executing a resolution to the best of their needs
- Creating reservations
- Completing orders through vendors for hotel supplies
- Entering invoices
- Night audit procedures
- Any other duties as assigned
Front Desk Associate
Best Western Germantown Inn
02.2021 - 10.2022
- PLEASE SEE JOB DUTIES AS LISTED BELOW UNDER THIS SAME JOB AS I WAS ASKED BACK BY MANAGER
Shift Manager/Server
Mr Brews Taphouse
01.2019 - 03.2020
- All guest service needs
- Greeting guests
- Taking guest orders
- Expediting food and beverage
- Introducing guests to our loyalty program
- Routine stocking
- Answer phone and take orders, expedite accordingly
- Completed nightly shift reports and handled servers cash outs upon ending shifts
- All other duties as assigned
Front Desk Associate/Night Auditor
Sheraton Milwaukee/Brookfield and Four Points by Sheraton Brown Deer
06.2018 - 01.2019
- All guest service needs
- Answer incoming phone calls/handle accordingly
- Checking in guest arrivals and checking out guest departures
- Creating guest reservations
- Night Audit procedures (extensive accounting work)
- All other duties as assigned
Gallery Host
Hyatt Place Milwaukee West
01.2018 - 06.2018
- All guest service needs
- Answer incoming phone calls/handle accordingly
- Checking in guest arrivals and in some cases checking guests out accordingly
- Creating guest reservations while maintaining best possible room revenue with rates
- Starbucks Barista
- Food preparation
- Basic maintenance and cleaning as needed
- All other duties as assigned
Front Desk Shift Supervisor
Best Western Germantown Inn
02.2016 - 07.2017
- All guest service needs
- Answer incoming phone calls/handle accordingly
- Checking in guest arrivals and in some cases checking guests out accordingly
- Creating guest reservations while maintaining best possible room revenue with rates
- Maintaining property by myself every full 8 hour shift
- Basic maintenance including but not limited to fixing room door locks on a regular basis, fixing heating/air units, pool maintenance
- All laundry including but not limited to; All sheets (flats, fitted, pillow cases), All towels (facial, hand, bath, pool, bath mats), All Blankets, All Soiled rags
- Cleaned/Maintain all Restrooms, Fitness Center, Conference Room, Guest Laundry Facility, Pool Room, Coffee Station, Lobby Furniture, Front Desk, Emptying All Trash Receptacles, Mopping/Vacuuming
- All other duties as assigned
Front Desk Associate
Radisson Menomonee Falls
08.2015 - 02.2016
- All guest service needs
- Answer incoming phone calls/handle accordingly
- Checking in guest arrivals and checking guests out accordingly
- Creating guest reservations while maintaining best possible room revenue with rates
- Maintaining property by myself every full 8 hour shift
- Basic maintenance including but not limited to fixing room door locks on a regular basis, fixing heating/air units, pool maintenance
- Cleaned/Maintain all Restrooms, Fitness Center, Conference Room, Guest Laundry Facility, Pool Room, Coffee Station, Lobby Furniture, Front Desk, Emptying All Trash Receptacles
- Assisting with RBG bar and grill’s restaurant when needed, assisting with banquet hall events services as well as meetings held within conference room(s)
- All other duties as assigned
Server / Certified Trainor
Applebee’s Bar and Grill
Greenfield, WI
02.2013 - 08.2015
- Handle all customer service needs to the utmost best of my ability which includes great problem solving skills to avoid having to involve upper management unless that is the absolute last resort upon guest demand
- Take food/beverage orders from customers
- Expedite orders to guests accurately by verifying order is prepared correctly and delivering in a timely fashion to ensure freshness
- During high volume shifts solely expedite orders without garnishes accordingly by ensuring accurate meals in the most timely fashion
- Light stocking as well as replenishing condiment refills on a routine basis
- Complete assigned cleaning requirements prior to and proceeding every shift
- Cash handling/completion of all required cash out reports print to ending every shift
- All other duties as assigned
Server / Certified Trainor
Club Paragon Bar and Grill
Greenfield, WI
05.2011 - 06.2012
- Handle all customer service needs to the utmost best of my ability which includes great problem solving skills to avoid having to involve upper management unless that is the absolute last resort upon guest demand
- Take food/beverage orders from customers
- Expedite orders to guests accurately by verifying order is prepared correctly and delivering in a timely fashion to ensure freshness
- During high volume shifts solely expedite orders without garnishes accordingly by ensuring accurate meals in the most timely fashion
- Light stocking as well as replenishing condiment refills on a routine basis
- Complete assigned cleaning requirements prior to and proceeding every shift
- Cash handling/completion of all required cash out reports print to ending every shift
- All other duties as assigned
BOA (Business Office Assistant)
Aseracare Hospice
West Allis, WI
02.2010 - 05.2011
- Customer service
- Data entry (entering Nurses visit notes, CA visit notes, Chaplain/Spiritual Services visit notes and Social Worker visit notes into the system) on a timely basis
- Filing/Copying and faxing get Dr Orders and other documents as needed
- Answering multi line phone system in addition to delighting them accordingly by using the over head paging system
- Miscellaneous office duties as required
- All other duties as assigned
Bartender/Manager/Trainer
Kneissler’s Whitehouse Historical Tavern
Bay View, WI
02.2008 - 01.2010
- Customer service
- Cash handling/Completion of all required cash out reports print to ending every shift
- Stocking continuously as needed though out every shift
- Food preparation including tacos, pizza, hot dogs and brats
- Changed empty beer kegs and changing empty beverage bags for soda/juice guns
- Maintaining cleanliness of tavern on a routine basis
- All other duties as assigned
Bartender/Manager/Trainer
57 Bar
West Allis, WI
01.2005 - 02.2008
- Customer service
- Cash handling/Online and Instant Wisconsin Lottery sales and reports
- Stocking behind bars and carry out coolers
- Food preparation
- Responsible for all bar operations while owner was away frequently
- Changed empty beer kegs and changing empty beverage bags for soda/juice guns
- Maintained cleanliness of bar on a routine basis
- All other duties as assigned
Administrative Assistant
Medical College of Wisconsin
Milwaukee, WI
06.2001 - 01.2005
- Customer service
- Answer incoming and place outgoing telephone calls/Faxes
- Data Entry/Filing/Photocopying/Sort incoming and outgoing mail
- Schedule and coordinate meetings/Document meeting minutes
- Update bulletin boards with current information
- Create Microsoft Word documents/Excel Spreadsheets
- All other duties as assigned
Sales Clerk
Lincoln Avenue Pump
West Allis, WI
07.2000 - 06.2001
- Customer service
- Cashier/Lottery sales & reports/Routine safety deposits
- Take inventory/Process shipment/Stock
- Clean/Maintaining Organization of store
- Posts pricing signs accordingly inside and outside of store
- All other duties as assigned
Education
High School - Communications Technology
Alexander Hamilton High
Milwaukee, WI01-2000
Skills
Staff management
- Operations management
- Inventory control
- Employee relations
- Customer relationship management (CRM)
- Operations oversight
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Training and development background
Customer relationship management (CRM)
Operations oversight
Sales techniques
Process improvements
Sales forecasting
Vendor relationship management
Customer retention
Workflow coordination
Marketing initiatives
Business operations
Team leadership strength
Training and development skill
Business operations background
Teamwork and collaboration
Customer service
Staff hiring
Effective leader
Customer service management
Staff training/development
Employee motivation
Hiring and onboarding
Team leadership
Decision-making
Inventory management
Customer relations
Inventory tracking and management
Relationship building
Quality assurance
Delegating work
Policy development and enforcement
Performance evaluation and monitoring
Performance evaluations
Revenue forecasting
Employee reviews
Records organization and management
Department oversight
Goal setting
Sound judgment
Timeline
Assistant General Manager
Aloft Hotel
11.2022 - 03.2024
Front Desk Associate
Best Western Germantown Inn
02.2021 - 10.2022
Shift Manager/Server
Mr Brews Taphouse
01.2019 - 03.2020
Front Desk Associate/Night Auditor
Sheraton Milwaukee/Brookfield and Four Points by Sheraton Brown Deer
06.2018 - 01.2019
Gallery Host
Hyatt Place Milwaukee West
01.2018 - 06.2018
Front Desk Shift Supervisor
Best Western Germantown Inn
02.2016 - 07.2017
Front Desk Associate
Radisson Menomonee Falls
08.2015 - 02.2016
Server / Certified Trainor
Applebee’s Bar and Grill
02.2013 - 08.2015
Server / Certified Trainor
Club Paragon Bar and Grill
05.2011 - 06.2012
BOA (Business Office Assistant)
Aseracare Hospice
02.2010 - 05.2011
Bartender/Manager/Trainer
Kneissler’s Whitehouse Historical Tavern
02.2008 - 01.2010
Bartender/Manager/Trainer
57 Bar
01.2005 - 02.2008
Administrative Assistant
Medical College of Wisconsin
06.2001 - 01.2005
Sales Clerk
Lincoln Avenue Pump
07.2000 - 06.2001
High School - Communications Technology
Alexander Hamilton High