Trenity Peppers
Berlin ,WI
Summary
Dynamic and results-driven professional with extensive experience at Domino's Pizza, excelling in operations management and staff development. Proven track record in enhancing customer satisfaction and driving sales growth through effective team leadership and strategic inventory control. Adept at fostering relationships and implementing training programs to elevate service standards. Training operations & team leadership developments. Service & product overview and evaluation, time management and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dominos's Pizza
Appleton, WI
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Schedule, inventory management, up sells & sale control, store cleanliness, team member training, implement store policy and procedures.
General Manager
Dominos's Pizza
Berlin, WI
09.2018 - 2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Reported issues to higher management with great detail.
Education
West Monroe Highschool
West Monroe, LASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Workflow coordination
- Training and development skill
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Decision-making
- Inventory management
- Cost control
- Employee reviews
- Business management
- Conflict resolution
- Hiring process
- Team training and leadership development
- Cash management
- Cleanliness and health safety
- Operation evaluation
- Relationship building
- Critical thinking
- Active listening
- Data entry
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Documentation
- De-escalation techniques
- Prioritization
- Quality control
- Product and service solutions
- Stock management
- Quality assurance controls
- Time management
- Team leadership
- Verbal and written communication
Accomplishments
Management and team development. Training operator & leadership development.
Certification
Serve safe
Fire safety
Languages
Spanish
Full Professional
Timeline
Assistant General Manager
Dominos's Pizza
07.2024 - Current
General Manager
Dominos's Pizza
09.2018 - 2022
West Monroe Highschool