ALICIA LARES

Screen passengers, passenger property, bags for prohibited items using x-ray equipment and the use of metal detectors while assessing personal identification to process passenger safety, maintain passenger flow and interact with travelers in a proper and professional manner.

• Provided direct care to patients by assessing, diagnosing and treating illnesses.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Maintained aclean and organized environment while welcoming 40+ guests daily and directing them to appropriate staff and resources.

• Responsible for contacting 100 + clients per day to research their satisfaction within the company.
• Analyzed data collected from surveys to identify potential to better customer service.
• Gathered and organized information for research purposes.