Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Lewis

Irving

Summary

Professional with proven expertise in coordinating and delivering impactful training programs. Known for fostering strong team collaboration and adapting to changing needs to ensure optimal outcomes. Possesses skills in curriculum development, instructional design, and performance analysis. Reliable and results-driven, consistently enhancing organizational effectiveness through targeted training initiatives.

Overview

6
6
years of professional experience

Work History

Training Coordinator

Texas Roadhouse
06.2022 - Current
  • Developed and implemented training programs to enhance employee skills and knowledge.
  • Evaluated training effectiveness through feedback surveys and performance assessments.
  • Mentored new trainers on best practices and instructional techniques.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.

Key Manager

Texas Roadhouse
11.2020 - Current
  • Managed team operations to ensure smooth daily processes.
  • Counted registers and cleaned and secured store at end of shift.
  • Maintained high levels of employee engagement through open communication and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks.
  • Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Personal Shopper Assistant

Walmart
03.2020 - 10.2020
  • Provided exceptional customer service, resolving issues promptly and effectively.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

MacArthur High School
Irving, TX
05-2022

Skills

  • Verbal and written communication
  • Coaching and mentoring
  • Schedule coordination
  • New hire on-boarding
  • Learning management systems
  • Training material updates
  • Presentation
  • Employee coaching

Languages

Vietnamese
Native or Bilingual

Timeline

Training Coordinator

Texas Roadhouse
06.2022 - Current

Key Manager

Texas Roadhouse
11.2020 - Current

Personal Shopper Assistant

Walmart
03.2020 - 10.2020

High School Diploma -

MacArthur High School

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