Alicia Loya
San Bernardino,CA
Summary
Dynamic professional with a proven track record at Amazon, excelling in training facilitation and peer mentoring. Demonstrated leadership in organizing workflows and enhancing team efficiency. Skilled in adaptive learning and online learning platforms, with a knack for quickly resolving associate issues and fostering positive experiences.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon
06.2024 - Current
- Training new hires on learning policy and different functions throughout the site.
- Assisted when it came to onboarding and launching the back half nights team.
- Proven ability to learn quickly and adapt to new situations.
Process Guide
Amazon
06.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Built personal relationships with associates to promote positive experiences.
- Collaborated with other PA's to provide a better experience when it came to assisting associates.
- Utilized effective communication and problem-solving skills to quickly resolve associate issues.
Associate
Amazon
10.2023 - 06.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with managers and created positive impression of business.
- Provided exceptional services when it came to stow, pick, and problem solving.
Crew Member
McDonald's
01.2021 - 01.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2023
Skills
- Online learning platforms
- Peer Mentoring
- Adaptive Learning
- Training facilitation
Languages
Spanish
Professional Working
Timeline
Learning Ambassador
Amazon
06.2024 - Current
Process Guide
Amazon
06.2024 - Current
Associate
Amazon
10.2023 - 06.2024
Crew Member
McDonald's
01.2021 - 01.2022
High School Diploma -
Pacific High School