Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Marquez

Summary

Dynamic sales associate with proven success at Coach Store, excelling in customer engagement and achieving monthly sales targets. Skilled in analytical problem-solving and effective time management, I foster strong customer relationships and enhance store appeal, consistently driving revenue growth through tailored product recommendations and exceptional service.

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Overview

3
3
years of professional experience

Work History

Sales Associate

Coach Store
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Marciano By Guess
03.2024 - 04.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Package Handler

FedEx Express
11.2023 - 01.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Sales Associate

Express Clothing Store
05.2022 - 08.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
05-2022

Associates of Business Management - Business Administration And Management

Cedar Valley Dallas College
Lancaster, TX
10-2025

Skills

  • Customer engagement
  • Collaborative teamwork
  • Effective time management
  • Analytical problem-solving
  • Outgoing personality
  • Flexible schedule

Timeline

Sales Associate

Coach Store
05.2024 - Current

Sales Associate

Marciano By Guess
03.2024 - 04.2024

Package Handler

FedEx Express
11.2023 - 01.2024

Sales Associate

Express Clothing Store
05.2022 - 08.2022

High School Diploma -

Duncanville High School

Associates of Business Management - Business Administration And Management

Cedar Valley Dallas College

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