Alicia Martinez
Victorville,CA
Summary
Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
10.2021 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Quality Control Inspector
Organic Milling
08.2018 - 06.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Improved product quality by conducting thorough inspections and identifying defects in timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Sales Assistant Manager
Cemco Strength Equipment, Inc
01.2016 - 05.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
No Degree - Business Administration
Rio Hondo
Whittier, CA06.2026
Diploma -
Arroyo High School
El Monte, CA06.2010
Skills
- Ability to meet and exceed customers expectations
- Able to quickly adapt to new changes and procedures
- Create long lasting bonds to ensure customers loyalty
- Self driven and motivated
- Data Entry
- Have experience with computer programs such as Microsoft Office, Excel, Word, Outlook, Powerpoint and Internet
- Warehouse Safety
- Sanitation Procedures
- Recycling knowledge
- Staff Training
- Record Keeping Efficiency
Awards
- Camp Certificate-3 years
- CPR Training
- A Youth Leader-2 years
- LDS Seminary Compilation Award
- LDS Youth Leader Compilation Award
- Rio Hondo Summer Bridge Compilation Award
- Count it all Joy
Certification
- Cage audit Training - June 2022- current SBD3
- Asset cage Training -June 2023-November 2023 SBD3
- Jam clearance Training - April 2023-June 2023 LGB3
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FC Associate
Amazon
10.2021 - Current
Quality Control Inspector
Organic Milling
08.2018 - 06.2021
Sales Assistant Manager
Cemco Strength Equipment, Inc
01.2016 - 05.2018
No Degree - Business Administration
Rio Hondo
Diploma -
Arroyo High School