Alicia Martinez
Miami,FL
Summary
Adept at driving operational excellence, I excelled as a Retail Supervisor at FERCO MOTORS CORP, enhancing customer satisfaction and loyalty through effective complaint resolution and service issue management. Skilled in budgeting and financial management, I also mentored new employees, showcasing my leadership and customer service management abilities. Achievements include significantly improving inventory control and cash handling processes.
Overview
2
2
years of professional experience
Work History
Retail Supervisor
FERCO MOTORS CORP
Miami, FL
03.2023 - Current
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Managed inventory levels, reducing stock shortages and overages.
- Managed daily operations, client relations and IT.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Dealt with customer complaints and rectified product and service issues.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
Bachelor of Education - English Educator
Universidad Cristiana Autonoma De Nicaragua
04-2021
Skills
- Goal setting and achievement
- Budgeting and financial management
- Customer service management
- Cash handling oversight
- Inventory control
Languages
Spanish
Professional
english
Professional
Timeline
Retail Supervisor
FERCO MOTORS CORP
03.2023 - Current
Bachelor of Education - English Educator
Universidad Cristiana Autonoma De Nicaragua
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