Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Alicia Mata

Houston,TX

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

HIRSCH GIFT
HOUSTON, TX
05.2018 - 05.2022
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Worked with customers to develop strategic business and account plans.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Read and prioritized leads and delegated potential new sales to junior account managers.
  • Developed and managed plans to grow territory 30% through 8 months.


Inside Sales Rep

Peek Traffic Corporation
HOUSTON, TX
03.2016 - 05.2018
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
  • Managed friendly and professional customer interactions
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications

Assistant Manager

Unlimited Trucking
Houston, TX
07.2014 - 01.2016
  • Promoted to assistant manager after eight months of employment
  • Received merit raise for strong attention to detail, exemplary customer service and team player attitude
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.

Education

Bachelor Degree of Communication and Journalism -

North Shore Senior High School, UHDSan Jacinto College
Houston, TX
12.2017

Skills

  • Order management
  • Goals and performance
  • Product and service sales
  • Territory Management
  • Sales expertise
  • Operations
  • Relationship building and management
  • Sales Reporting

Languages

Spanish
Native or Bilingual

Timeline

Senior Account Manager

HIRSCH GIFT
05.2018 - 05.2022

Inside Sales Rep

Peek Traffic Corporation
03.2016 - 05.2018

Assistant Manager

Unlimited Trucking
07.2014 - 01.2016

Bachelor Degree of Communication and Journalism -

North Shore Senior High School, UHDSan Jacinto College
Alicia Mata