Alicia McAllister
Rumford,RI
Summary
Accomplished customer service representative with over 6 years of combined experience in staff coaching, workforce management, and maintaining positive business relationships. Specializes in customer needs, interests, problem-solving, and potential for new services or products.
Overview
6
6
years of professional experience
Work History
Financial Associate
Fidelity Investments, Participant Services
Smithfield, RI
09.2024 - Current
- Assisted clients with retirement plan inquiries and account management.
- Processed transactions and maintained accurate participant records.
- Educated participants on investment options and financial products.
Assistant Store Manager
L Brands Inc. Bath And Body Works
Smithfield, RI
12.2020 - 08.2024
- Curated customer experiences by making connections on a personal level to better understand their needs and long-term goals.
- Identified new merchandising strategies based on company and client demands.
- Recruited and trained new employees in order to build teams that can support a fast-paced, high-energy work environment.
Barista/Bakery Clerk
Whole Foods Market Inc
Irving, Texas
06.2020 - 07.2021
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness of workstations and dining areas.
- Operated espresso machines and brewing equipment efficiently.
- Stocked inventory supplies to facilitate daily operations.
Kitchen Aide
CoreLife Eatery
Kalamazoo, MI
08.2019 - 08.2020
- Tended to custom orders and provided suggestions for ingredient alternatives according to a customer's preferences or dietary restrictions.
- Supervised team members and delegated tasks during low-traffic periods to keep consistent productivity.
- Assisted chefs with cooking tasks and food presentation during peak hours.
Education
High School Diploma -
Loy Norrix
Kalamazoo, MI06-2017
Skills
- Talent management
- Customer service
- Effective communication
- Research and strategy
- Detail oriented
Timeline
Financial Associate
Fidelity Investments, Participant Services
09.2024 - Current
Assistant Store Manager
L Brands Inc. Bath And Body Works
12.2020 - 08.2024
Barista/Bakery Clerk
Whole Foods Market Inc
06.2020 - 07.2021
Kitchen Aide
CoreLife Eatery
08.2019 - 08.2020
High School Diploma -
Loy Norrix
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