Alicia McArthur
Enumclaw,WA
Summary
Motivated individual with experience in leadership, enterprise level account management, contract negotiations, employee development, and corporate operations. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Commerical Account Manager
Grainger
10.2023 - Current
- Manage a portfolio of key accounts, developing tailored solutions to meet clients needs and drive business growth.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Processed email and phone calls from customers and producers to generate new business.
National Account Manager
Safety Kleen
07.2021 - 10.2023
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
Sales Consultant
TriNet
09.2020 - 05.2021
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Cold call, and prospect via Salesforce, to potential TriNet clients who needed, human capital services, payroll, risk management, compliance and worker’s compensation.
- Facilitated events, webinars, lunch and learns to C Suite prospects, to educate and present the value proposition of TriNet.
Account Executive
Cintas
04.2016 - 09.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed a portfolio of customers in various sectors such as education, healthcare, government, hospitality and manufacturing, simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Achieved President's Club sales goals, consecutively 2 years in row.
Sales Director
B2d Marketing
09.2014 - 09.2015
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
National Account Manager
T-Mobile
12.2012 - 07.2014
- Managed multiple National Retail/Indirect accounts, including Microsoft, Amazon, Sony, Apple, Google, Blackhawk Network, HSN, QVC, Costco, Military & Staples
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Negotiated multiple multimillion-dollar contracts while working with accounts to maximize sales volumes
- Awarded Winner's Circle for exceeding sales goals and ranking in the top 10% for sales within the company.
Territory Sales Manager
DISH
03.2008 - 07.2012
- Led a team of 12 remote sales representatives across a six-state territory.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
Education
Business Management
St.Clair College
Windsor, Canada06-1995
Skills
- Deal closing
- Client relationship building
- Brand awareness
- Client acquisition
- Sales pipeline management
- CRM proficiency
- Teamwork and collaboration
- Problem-solving
- Team leadership
Accomplishments
- Achieved Cintas’ President’s Club 20219 & 2020.
- Received multiple Cintas “Summit Club” Awards for FY17, FY18, FY19 and FY20.
- Received Cintas’ Partner of the Month for location 460 November FY19.
- Received multiple Cintas sales “Target” and “Big Whale” awards for AWV accounts sold.
- Received the T-Mobile “Winners Circle” Award.
Timeline
Commerical Account Manager
Grainger
10.2023 - Current
National Account Manager
Safety Kleen
07.2021 - 10.2023
Sales Consultant
TriNet
09.2020 - 05.2021
Account Executive
Cintas
04.2016 - 09.2020
Sales Director
B2d Marketing
09.2014 - 09.2015
National Account Manager
T-Mobile
12.2012 - 07.2014
Territory Sales Manager
DISH
03.2008 - 07.2012
Business Management
St.Clair College
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