Alicia McCain
Chrisman,IL
Summary
Well-qualified Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Human Resources Generalist - I
North American Lighting, INC
Paris, IL
11.2014 - Current
- Efficiency in HRIS software: Success Factors, Kronos/UKG, Plex, etc
- Maintain and input data using Microsoft Excel
- Involvement with testing and implementing Success Factors
- Track and maintain all hourly openings
- Data entry
- Transfer/Job bid processes
- Assist employees with questions, concerns and issues
- Work closely with new hires in preparation for their new position at NAL.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Improved operational processes resulting in productivity increase in HR department.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
Senior Assistant Manager
Security Finance
01.2008 - 01.2014
- Managed and directed and verified applicants through loan application process
- Responsible for processing and correspondence regarding approval and application denial status
- Pulled and processed credit reports
- Explained all necessary contracts and paperwork
- Prepared wage intents and demands, collection calls, delinquency reports and field work
- Evaluated customers for refinancing loans
- Tax preparation and consultation
- Worked with customers to create agreeable payment arrangements that fit within customer's budget and company's policies
- Offered hardships to those who qualified
- Managed daily goal charts and reported results from statistic reports
- Followed Fair Debt Collection Practices Act
- Processed loan payments
- Processed end of day reports to keep office in balance with company, Maintained cash and prepared deposits
- Assisted Social Security customers in getting their benefits letters from Social Security Administration for verification purposes.
Education
High School Diploma -
Paris High School
Paris05.2005
15 Credit hours complete -
Indiana State University
Terre Haute, INSkills
- Microsoft Office
- Policy Implementation
- Employee Relations
- Analytical and Critical Thinking
- HR Systems
- Promotion Coordination
Timeline
Human Resources Generalist - I
North American Lighting, INC
11.2014 - Current
Senior Assistant Manager
Security Finance
01.2008 - 01.2014
High School Diploma -
Paris High School
15 Credit hours complete -
Indiana State University