Alicia Mccoy
2470 Peeks Hill Rd Ohatchee
Summary
Compassionate Patient Care Technician with experience at RMC Hospital, adept at vital signs monitoring and patient observation. Recognized for enhancing patient satisfaction through attentive care and effective communication. Proven ability to train new staff, fostering a culture of excellence in infection control standards and teamwork.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Technician
RMC Hospital
02.2017 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
Physicians Home Health Super Store
12.2007 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Of General Studies -
Ohatchee High School
Ohatchee, AL05.1986
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Blood glucose monitoring
- Infection control standards
Certification
BLS
Timeline
Patient Care Technician
RMC Hospital
02.2017 - Current
Customer Service Representative
Physicians Home Health Super Store
12.2007 - 02.2017
Associate Of General Studies -
Ohatchee High School
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