Alicia McGuire
Herriman,USA
Summary
Dynamic Store Manager with a proven track record at Expedition Superstore, excelling in team leadership and inventory management. Achieved a 10% annual sales increase at Toys "R" Us through strategic goal setting and performance management. Expert in business development, fostering strong customer relationships, and driving operational excellence.
Overview
19
19
years of professional experience
Work History
Store Manager
Expedition Superstore
Salt Lake City, UT
08.2023 - Current
- Lead operations of Overlanding retail and service shop, overseeing both sales floor and technician teams.
- Develop and implement sales strategies to meet KPIs and coordinate business updates with store owner.
- Maintain optimal inventory levels with monthly, quarterly, and year-end audits.
- Recruit, train, and manage team performance with regular 90-day reviews and coaching.
- Provide expert knowledge on Overlanding products including tents, suspensions, and power systems.
- Plan and execute special sales events, product demos, and community workshops.
- Manage visual merchandising and ensure an engaging and compliant shopping environment.
- Analyze sales trends and market data to identify growth opportunities.
Sales District Leader
PepsiCo
Salt Lake City, UT
01.2021 - 08.2023
- Manage, motivate, and develop team of frontline employees to increase daily productivity and improve business performance.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Drove sales for 258 accounts in 2 districts, generating $280,424K in annual volume.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
General Manager
Bonobos
Salt Lake City, UT
04.2019 - 01.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Store Manager
Toys "R" Us & Babies "R" Us
Salt Lake City, UT
06.2014 - 07.2018
- Managed day-to-day operations of 10M store—increased annual sales by 10% YOY.
- Managed inventory, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager/Human Resources Manager
Toys "R" Us & Babies "R" Us
11.2006 - 06.2014
- Scanned and maintained confidential employee information and records.
- Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.
- Spearheaded all reports to track metrics such as employee turnover, headcount, and new hires.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations.
- Answered employee requests and questions related to benefits and compensation.
- Managed the full-cycle recruiting process by sourcing, screening, and interviewing candidates.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
Ontario, CA11.2014
Skills
- Team coordination and leadership
- Visual merchandising
- Inventory management
- Goal setting and performance management
- Business development and planning
- Customer order management
- Profit and loss oversight
- Staff training and development
- Labor cost management
- Risk assessment and mitigation
Timeline
Store Manager
Expedition Superstore
08.2023 - Current
Sales District Leader
PepsiCo
01.2021 - 08.2023
General Manager
Bonobos
04.2019 - 01.2021
Store Manager
Toys "R" Us & Babies "R" Us
06.2014 - 07.2018
Assistant Manager/Human Resources Manager
Toys "R" Us & Babies "R" Us
11.2006 - 06.2014
Bachelor of Science - Business Administration and Management
University of Phoenix