Alicia Medina
Provo,UT
Summary
Proactive Lead Counter Sales Associate with extensive experience in providing exceptional customer service and resolving inquiries promptly. Demonstrated success in streamlining order processes, implementing promotional displays, and leading team members to meet sales targets. Skilled in cash handling, inventory management, and maintaining a welcoming shopping environment.
Overview
22
22
years of professional experience
Work History
Lead Counter Sales Associate
White Cap Construction Supply Inc.
09.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined processes for order placement and fulfillment by adopting efficient organizational techniques.
- Implemented promotional displays for special events or seasonal offers, increasing brand visibility and attracting new customers.
- Led team members to improve efficiency, consistently meeting daily sales targets.
- Handled cash transactions accurately, reconciling daily till balances and minimizing errors.
- Continuously updated product knowledge to provide expert advice on current offerings and trends in the industry.
- Coordinated schedules among sales associates ensuring adequate coverage during peak hours of operations.
- Assisted in training new employees on store policies, procedures, and products to ensure consistent customer experiences across the team.
- Restocked, rotated and visually merchandised products for maximum sales.
Billing Clerk
RC Willey
11.2014 - 09.2021
- Handled account payments and provided information regarding outstanding balances.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
- Responded to customer concerns and questions on daily basis.
Jewelry Sales Associate
WALMART
05.2002 - 10.2014
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
PROVO HIGH SCHOOL
Provo, UT05.2002
Skills
- Customer service expertise
- Sales strategy development
- Effective negotiation
- Cross-selling proficiency
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Organizational Skills
- Team Leadership
- Cash Handling
- Inventory and Stocking
- Cash Register Operation
- Product Knowledge
- Building Customer Loyalty
Timeline
Lead Counter Sales Associate
White Cap Construction Supply Inc.
09.2021 - Current
Billing Clerk
RC Willey
11.2014 - 09.2021
Jewelry Sales Associate
WALMART
05.2002 - 10.2014
High School Diploma -
PROVO HIGH SCHOOL