Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Medina

Haw River,NC

Summary

Dynamic professional with a proven track record at Alamance Foods, adept in ERP systems proficiency and excelling in high-stress customer service scenarios. Achieved significant reduction in delinquent accounts and played a pivotal role in earning a prestigious industry certification through meticulous quality control. Demonstrates exceptional financial research capabilities and a commitment to continuous improvement and customer satisfaction.

Detail-oriented skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Accounts Payable

Alamance Foods
01.2015 - 06.2018
  • Monitored aging reports for proactive collection efforts, reducing delinquent accounts receivable balances significantly over time.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.

Customer Service Representative

Alamance Foods
02.2010 - 01.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in placing orders, ane importing into system that was used.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.

Quality Control Technician

Alamance Foods
02.2005 - 01.2010
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Proposed corrective actions to address recurring quality issues.
  • Developed quality control checklist for each product category, standardizing inspection process.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
  • Played key role in obtaining prestigious industry certification for company by leading quality control aspect of audit.

Education

GED -

Alamance Community College
Graham, NC
06-2003

Skills

  • General ledger maintenance
  • Debt collection
  • ERP systems proficiency
  • Records coordination
  • Data inputting
  • Transaction reviewing
  • Financial research
  • Petty cash management
  • Account resolution
  • Entry verification

Languages

Spanish
Native or Bilingual

Timeline

Accounts Payable

Alamance Foods
01.2015 - 06.2018

Customer Service Representative

Alamance Foods
02.2010 - 01.2015

Quality Control Technician

Alamance Foods
02.2005 - 01.2010

GED -

Alamance Community College

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Alicia Medina