Fransuas Gomez
Homestead,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server
Texas Roadhouse
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Pre Loader
UPS
10.2020 - Current
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
Server/Certified Restaurant Supervisor
Red Lobster
01.2013 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Manage all front of the house employees
Crew Member
McDonald's Restaurant
08.2010 - 03.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
American Academy
Miami, FL06.2004
Skills
- Inventory Accuracy
- Shipment Processing
- Cleaning and Organization
- Freight Handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Texas Roadhouse
08.2022 - Current
Pre Loader
UPS
10.2020 - Current
Server/Certified Restaurant Supervisor
Red Lobster
01.2013 - 01.2021
Crew Member
McDonald's Restaurant
08.2010 - 03.2013
High School Diploma -
American Academy
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