Alicia Mentesana

• Greeted guests entering restaurant, providing pricing information and suggesting food items to enhance customer experience.
• Informed supervisors of malfunctioning equipment and low food and supply levels.
• Prepared and cooked daily food items and beverages, including sandwiches and desserts, while adhering to safety and sanitation standards.
• Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, fryers, hot holding units, and coolers.
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
• Unloaded delivery trucks for food and supplies, ensuring timely receipt of inventory.

• Coordinate assignments of cooks and food preparation staff to ensure procedures and quality of food are adhered to, in a timely manner.
• Counted cash in registers and safe to ensure accurate financial records.
• Resolved complaints regarding food quality, service, or accommodations to enhance customer satisfaction.
• Coordinated assignments of cooks and food preparation staff to ensure adherence to procedures and food quality.
• Maintain food and equipment inventories. Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Monitored compliance with health and fire regulations to maintain safety standards in food preparation and serving.

• Recommended and located merchandise to meet customer needs, enhancing shopping experience.
• Monitored security risks and implemented preventative measures to safeguard store assets.
• Exchange merchandise for customers and accept returns.
• Ticketed and arranged merchandise on sales floor to enhance visibility for customers.

• Described merchandise and explained use, operation, and care to enhance customer understanding and satisfaction.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Guided customers in finding suitable products for their preferences. try on or fit merchandise.
• Bagged or packaged purchases and wrapped gifts to create a positive and memorable shopping experience.

• Listening to client requirements for purchase, such as budgets and preferences
• Engaged with clients to understand their purchasing requirements, including budgets and preferences.
• Provided information on product warranties and store inventory, while ordering out-of-stock items and creating custom orders based on client needs.
• Coordinated with jeweler to package and ship items for repair, sizing, and customization, ensuring timely delivery.
• Performing simple repairs and resizing of watch bands, replacing watch batteries and broken wrist bands, missing or loose spring bars.
• Managed customer database using store computer system, maintaining accurate and up-to-date client records.

• Developed merchandising strategies by creating visually appealing table displays that highlighted seasonal trends to engage customers.
• Placed prices on merchandise displays to inform customers.
• Changed display areas to align with current inventory and promotions.
• Trained associates on specific duties, including cleaning and organizing shelves and displays.

• Counted currency, coins, and checks to prepare for deposit or shipment to branch bank, ensuring accuracy in cash handling.
• Investigated and documented high cash discrepancies, collaborating with management and loss prevention team to address issues promptly.
• Reconciled daily cash office totals, balancing registers, deposits, and safe counts with accuracy.
• Prepared bank deposits and verified cash documentation for store financial control.
• Audited cash drawers, identifying discrepancies and resolving variances before closeout.

• Performed the same responsibilities as in the shift manager position.
• Supervised shift operations, ensuring smooth service, food quality, and team coordination.
• Trained crew members on KFC procedures, customer service, and safety standards.
• Monitored order accuracy and resolved customer concerns to maintain service consistency.

• Coordinated team scheduling, labor coverage, and shift assignments to support productivity
• Supervised daily restaurant operations, ensuring consistent service standards and guest satisfaction
• Trained crew members on food safety, cash handling, and operational procedures
• Monitored inventory levels, ordering needs, and product availability to prevent shortages
• Resolved customer concerns quickly to maintain positive service recovery and store reputation
• Enforced compliance with cleanliness, sanitation, and brand standards across front and back of house
• Supported hiring, onboarding, and performance coaching for store team members
• Assisted store leadership with sales goals, cost control, and operational improvement initiatives
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

• Prepared custom subs, sliced meats and cheeses, and followed customer specifications accurately.
• Prepared sliced meats, cheeses, and deli items while following Publix quality and food safety standards.
• Assisted customers with special orders, product selection, and sub sandwich preparation.
• Assisted customers with product selection, special orders, and department questions professionally.
• Greeted customers at counter to fulfill requests and answer questions.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Trained new team members on deli procedures, product handling, and service standards.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Welcomed customers warmly at the counter to create a positive shopping experience. at counter to fulfill requests and answer questions.
• Coordinated prep work to keep food items available during peak customer periods.
• Operated slicers, scales, and packaging equipment safely while completing daily production tasks.
• Maintained deli case presentation by stocking products, rotating inventory, and removing outdated items.
• Monitored product quality and freshness, reporting issues and supporting consistent department operations.
• Rotated stock, checked freshness dates, and organized inventory to support product availability.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Maintained clean, sanitized workstations, equipment, and food prep areas throughout daily operations.
• Followed food safety and sanitation procedures to support clean, compliant work areas.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Maintained strict adherence to health and safety guidelines, ensuring safe shopping and a working environment.
• Trained new deli clerks, enhancing the team's efficiency and service quality.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Maintained clean, sanitized workstations, equipment, and food prep areas throughout daily operations.
• Rotated stock, checked freshness dates, and organized inventory to support product availability.

• Processed prescription drop-off and pick-up transactions with accuracy and discretion.
• Answered pharmacy calls and routed requests to appropriate staff members.
• Established and maintained patient profiles, updating organizational database with current information.
• Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
• Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.

Same responsibilities as listed above, different location.

Prepared sliced meats, cheeses, and specialty items according to customer requests and Publix quality standards.

Maintained deli cases with fresh product rotation, accurate labeling, and consistent merchandising presentation.

Operated slicers, scales, and packaging equipment while following strict food safety procedures.