Alicia Messer
Barbourville,KY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.I know that I don’t meet exact requirement college hours for the position but if given the opportunity to better my daughter and I I’d gladly go back and get the hours required in a quick timely matter. I am motivated dependable and reliable I will succeed the requirements required of me in this position.
Overview
4
4
years of professional experience
Work History
Member Engagement Coordinator
Senture
London , JY
10.2020 - Current
- Engaging In outbound and inbound calls
- Scheduling In Home health evaluations while also providing a confident tone and attitude towards the members for a great successful customer service experience.
Education
High School Diploma -
Knox Central High School
Barbourville, KY05-2009
Some College (No Degree) -
Eastern Ky University
Corbin, KYSkills
- Call Center Customer Service
- Appointment Scheduling
- Calm and Professional Under Pressure
- Goal-Oriented
- Call handling
- Stress Tolerance
- Problem Resolution
- Following scripts
- Call center experience
- Communication Skills
- Problem-solving aptitude
- Social Perceptiveness
Timeline
Member Engagement Coordinator
Senture
10.2020 - Current
High School Diploma -
Knox Central High School
Some College (No Degree) -
Eastern Ky University