ALICIA MILLGATE
Taylorsville,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Medical Device manufacture
Xenter
10.2024 - 11.2024
- Working with very tiny medical devices new to the market
Intake Specialist/ Checks Processing Specialist
Resource Innovations
02.2021 - 06.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Responded to customer requests for energy efficient rebates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and, improving overall user experience.
Supervisor Customer Service Representative
ROI Solutions
09.2020 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained detailed records of customer interactions and transactions.
- Assisted customers in navigating filling for unemployment on website.
- Handled escalated calls efficiently.
Education
High School Diploma -
Murray High School
Murray, UT06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
Timeline
Medical Device manufacture
Xenter
10.2024 - 11.2024
Intake Specialist/ Checks Processing Specialist
Resource Innovations
02.2021 - 06.2023
Supervisor Customer Service Representative
ROI Solutions
09.2020 - 01.2021
High School Diploma -
Murray High School
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