Alicia Mittelsted
Jefferson,GA
Overview
3
3
years of professional experience
Work History
Benefits Coordinator
American Income Life Insurance Company
Jefferson, GA
10.2025 - Current
- Managed employee benefits enrollment and eligibility processes to ensure compliance with company policies.
- Developed training materials for new hires on benefits programs, enhancing understanding and engagement.
- Coordinated communication between employees and benefit providers to resolve issues promptly.
- Streamlined benefits administration procedures, improving efficiency in processing applications and claims.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Medication Technician
Brookside of Commerce
Commerce, GA
08.2023 - 10.2025
- Administered medications accurately to residents, ensuring compliance with established protocols.
- Monitored residents' health conditions, reporting changes to nursing staff for timely interventions.
- Maintained clean and organized medication storage areas, enhancing safety and accessibility.
- Assisted in training new staff on medication administration procedures and best practices.
- Documented medication administration and observations consistently in electronic health records.
- Collaborated with healthcare team to optimize medication management processes for improved resident care.
Medical Assistant
Commerce Urgent Care
Commerce, GA
05.2023 - 08.2024
- Assisted in patient intake and triage, ensuring accurate medical history documentation.
- Administered medications and vaccinations under physician supervision, maintaining compliance with safety protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans and preventive care, enhancing overall patient understanding and satisfaction.
- Performed routine laboratory tests, ensuring accuracy in results for timely diagnosis and treatment decisions.
- Collaborated with healthcare team to streamline workflows, improving operational efficiency in daily tasks.
Education
High school or equivalent - undefined
Foothills charter High School
Skills
- Customer Service
- Friendly
- Fast paced
- Management
- Heavy lifting
- Forklift
- Materials Handling
- Order Picker
- Pallet Jack
- RF Scanner
- Reach Truck
- Shipping & Receiving
- Warehouse Experience
- Microsoft Word
- Order Picking
- Logistics
- Freight Experience
- Packaging
- Manufacturing
- Load & Unload
- Delivery Driver Experience
- Verbal and written communication
- Relationship building
- Written and oral communication
- Proficient in software
- Employee relations
- Highly skilled in software
- Policy interpretation
- Special projects
- Benefits interpretation
- Open enrollment
- Strategic planning
- Training proficiency
- Software expertise
- Program design
- Performance management
Accomplishments
- Documented and resolved Issue which led to Results.
Timeline
Benefits Coordinator
American Income Life Insurance Company
10.2025 - Current
Medication Technician
Brookside of Commerce
08.2023 - 10.2025
Medical Assistant
Commerce Urgent Care
05.2023 - 08.2024
High school or equivalent - undefined
Foothills charter High School