Alicia Monk
Endicott
Summary
Detail-oriented professional with experience in high-end dining and bartending. Skilled in beverage mixing, customer relationship management, and maintaining a clean, organized environment. Committed to delivering exceptional service and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Vestal
02.2025 - 10.2025
- Elevated dining experiences through exceptional customer service.
- Accurately processed food and drink orders with high efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation.
Server
McCoy's Chophouse
Endicott
03.2024 - 01.2025
- Provided exceptional customer service in a high-end dining environment.
- Maintained extensive knowledge of menu items and wine pairings.
- Prioritized and organized tasks to efficiently accomplish service goals.
Bartender
Station 45
Binghamton
12.2023 - 03.2024
- Assisted in launching bar while creating an innovative cocktail menu.
- Provided training for new bartenders to ensure adherence to high standards.
- Mixed cocktails and beverages in accordance with customer preferences.
Bartender
Courtside Bar And Grille
Binghamton
10.2023 - 02.2024
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided excellent customer service by engaging with patrons and taking orders.
- Handled cash transactions accurately while processing customer payments efficiently.
Server
Napa On Providence
Charlotte
12.2022 - 09.2023
- Upsold menu items to boost sales and improve guest satisfaction.
- Operated POS terminals for order entry, bill splitting, and total calculations.
- Maintained extensive knowledge of food, cocktail, and wine menus.
Skills
- Beverage mixing
- POS operation
- Menu upselling
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
Timeline
Server
Texas Roadhouse Restaurant
02.2025 - 10.2025
Server
McCoy's Chophouse
03.2024 - 01.2025
Bartender
Station 45
12.2023 - 03.2024
Bartender
Courtside Bar And Grille
10.2023 - 02.2024
Server
Napa On Providence
12.2022 - 09.2023