Alicia Moore
Raymond,WA
Summary
Dedicated customer service professional with proven multitasking and time management skills, adept at thriving in fast-paced environments. Recognized for consistently delivering high-quality work under pressure while maintaining adaptability to last-minute changes. Strong organizational abilities facilitate effective performance across diverse settings, contributing to overall team success.
Overview
5
5
years of professional experience
Work History
Bartender
Pitchwood Alehouse
Raymond, WA
08.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
Barista
7th Street Coffee
Raymond, WA
05.2023 - 10.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Desk Supervisor/Accounts Receivable Manager
Red Lion Hotels
Port Angeles, WA
09.2020 - 07.2021
- Managed the daily operations of the front desk, including customer service and administrative tasks.
- Monitored and evaluated staff performance to ensure quality customer service was provided.
- Resolved escalated customer complaints in a professional manner.
- Provided guidance and direction to team members when needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Cashier
Saars Super Saver Foods
Port Angeles, WA
06.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Education
GED -
College of Southern Idaho
Twin Falls, ID06-2018
Skills
- Basic accounting
- Mixology
- Highly reliable
- Clear and effective communication
- Customer service expertise
- Staff training and development
Timeline
Barista
7th Street Coffee
05.2023 - 10.2024
Bartender
Pitchwood Alehouse
08.2021 - Current
Desk Supervisor/Accounts Receivable Manager
Red Lion Hotels
09.2020 - 07.2021
Cashier
Saars Super Saver Foods
06.2019 - 02.2020
GED -
College of Southern Idaho