Alicia Moore
Raleigh,NC
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
4
4
years of professional experience
Work History
Shift Manager
Topgolf USA
Durham, NC
03.2024 - Current
- Oversaw and coordinated daily operations of guest service team, ensuring smooth and efficient shift activities.
- De-escalated high-tension customer situations efficiently.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Customer Service Representative
Lowes Home Improvment
Cary, NC
05.2023 - 04.2024
- Maintained professionalism while ensuring exceptional customer satisfaction.
- Processed online orders, returns, and being accurate and effective on the register.
- Managed inbound phone calls while ensuring confidentiality of customer data.
- When requested, I performed extra tasks as given by the manager.
Customer Service Cashier
Academy Sports Outdoors
Greenville, NC
05.2021 - 08.2021
- Increased sales through extensive store knowledge, diverse sales techniques, and exceptional customer service.
- Handled firearms, clothing, and sporting goods effectively. Provided a fast, friendly checkout experience, and kept up with housekeeping duties.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
Bachelor of Science - Animal Science
North Carolina State University
Raleigh, NC05-2025
Skills
Great Communicator
Problem Solver
Customer service skills
Multi-tasking
Time management
Food handling and preparation
Teamwork
Leader
Team building
Timeline
Shift Manager
Topgolf USA
03.2024 - Current
Customer Service Representative
Lowes Home Improvment
05.2023 - 04.2024
Customer Service Cashier
Academy Sports Outdoors
05.2021 - 08.2021
Bachelor of Science - Animal Science
North Carolina State University