Alicia Moore

• Buyer's agent and relocation specialist.

• Provided daily personal care and assistance with daily living activities to enhance client comfort and independence.
• Assisted in medication management, ensuring adherence to prescribed regimens for better health outcomes.
• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
• Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
• Assisted patients with self-administered medications.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Position eliminated due to COVID-19.

Managed payroll, benefits, and time-off administration for a workforce of 100+ in housekeeping department. Oversaw purchasing and inventory operations. Facilitated training programs and attended weekly onboarding for new hires

• Assisted in preparing reports and presentations, contributing to strategic decision-making processes.
• Acted as a liaison between departments, ensuring alignment on projects and initiatives.
• Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.

• Achieved seamless integration of client files by utilizing Excel, .cab Monarch, and .txt formats. Enhanced data formatting processes to optimize system compatibility. Contributed to the efficient management of accounts receivable and payment posting by processing 90% of incoming data.

• Achieved streamlined reservation sales and dispatch operations through effective coordination. Enhanced financial accuracy in accounting for payables and receivables. Elevated customer service standards, resulting in improved client feedback and loyalty.
• Trained new agents on company policies and software tools, fostering a collaborative team environment.
• Developed and implemented process improvements to reduce errors in reservation entries.
• Led initiatives to enhance cross-selling techniques, increasing overall revenue from ancillary services.
• Coordinated with property managers to resolve booking conflicts, maintaining strong client relationships.
• Achieved excellence in vacation rental sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
• Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.

• Led sales team in achieving quarterly targets through strategic planning and effective coaching.
• Facilitated weekly sales meetings to review goals, performance, and strategy adjustments.
• Mentored new staff on best practices for customer engagement and sales techniques.
• Contributed to the overall success of the company by consistently modeling professional behavior and adhering to established policies and procedures in all interactions with customers, colleagues, and supervisors.
• Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers.
• Maintained thorough knowledge of industry trends and competitor activity in order to inform strategic decision-making processes within the organization.
• Resolved escalated customer complaints quickly and professionally, maintaining high levels of customer satisfaction while protecting company interests.

• Managed high-volume inbound calls for Interval International, Sears, and Carnival Cruise Lines from a home office. Guided customers through vacation planning, sales transactions, shipment inquiries, and effective complaint resolution to enhance customer satisfaction.
• Ensured accuracy in documenting customer interactions and transactions to enhance service quality.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Achieved timely and accurate completion of freight bills, enhancing operational efficiency. Streamlined inventory dispatch processes for drivers, ensuring prompt material pick-up from vendors. Maintained balanced cash drawer daily, contributing to financial integrity. Improved accounts payable and receivable workflows, supporting overall financial health. Delivered reception services as needed, ensuring smooth office operations.
• Processed accounts payable and receivable transactions with high accuracy.
• Managed payroll processing and ensured timely employee compensation.
• Reconciled monthly bank statements to maintain financial integrity.
• Analyzed financial discrepancies and coordinated resolutions with relevant departments.
• Input high volume of monthly invoices with consistent accuracy.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.

• Processed payday, pawn and title loans, collections, priced and merchandised store to ensure clean and hazard-free work environment.
• Processed and verified loan applications for accuracy and completeness.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Conducted credit analyses on applicants to assess risk levels prior to approval decisions.

• Collaborated with management to enhance guest relations and optimize front desk staffing. Oversaw housekeeping and catering teams to ensure seamless event delivery. Directed budget management for expenses and payroll processes.
• Oversaw daily operations, ensuring seamless guest experiences and high service standards.
• Managed inventory control processes, optimizing supply levels and reducing waste.
• Streamlined scheduling procedures, increasing staff coverage during peak periods.
• Coordinated special events and functions, ensuring successful execution and client satisfaction.
• Conducted regular audits to maintain compliance with health and safety regulations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.