Alicia Moore
Valley Springs
Summary
Dynamic General Manager specializing in customer relationship management and health compliance. Proven ability in inventory management and staff scheduling, driving operational efficiency and guest satisfaction. Dynamic General Manager with expertise in customer relationship management and staff training. Proven track record in enhancing visitor experiences and ensuring health and safety compliance in operations.
Overview
24
24
years of professional experience
Work History
General Manager
Olive Crush Farms
Valley Springs
05.2023 - 04.2024
- Managed daily operations of tasting room, enhancing visitor experiences through streamlined processes.
- Trained staff on service standards and product knowledge.
- Oversaw inventory management of wine products and merchandise, ensuring optimal stock levels and availability.
- Ensured compliance with health and safety regulations in tasting room.
- Assisted in development of promotional materials for tasting events.
- Built and maintained strong relationships with customers, resulting in increased guest satisfaction and repeat visits.
- Maintained records of all transactions related to sales in the tasting room.
- Performed cash handling duties including opening and closing registers.
Practice Manager
Chabot Nephrology/West Coast Nephrology
San Leandro
10.2005 - 04.2023
- Managed daily operations of nephrology practice and staff scheduling.
- Developed and implemented patient care protocols and office procedures.
- Coordinated patient appointments and maintained accurate medical records.
- Oversaw billing processes and ensured compliance with healthcare regulations.
- Facilitated communication between patients, physicians, and insurance providers.
- Trained new staff on office procedures and patient interaction standards.
- Monitored inventory levels for medical supplies and equipment usage.
- Led team meetings to discuss operational improvements and workflow efficiency.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Ensured compliance with relevant state laws governing healthcare practices.
National Retail Sales Manager
8X8
Santa Clara
06.2004 - 10.2005
- Managed daily operations of retail store environment.
- Trained and developed sales team on product knowledge.
- Collaborated with marketing to implement promotional strategies.
- Oversaw inventory management and stock replenishment processes.
- Monitored sales performance and provided coaching to staff.
- Led team meetings to discuss sales targets and strategies.
- Created weekly and monthly reports on store performance and sales objectives.
- Planned promotional events such as in-store discounts or special offers.
- Established relationships with vendors, suppliers, and other partners.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Office Manager
Chabot Nephrology Medical Group
Castro Valley
03.2003 - 06.2004
- Managed office supplies and inventory to ensure operational efficiency.
- Coordinated scheduling and appointments for team members and clients.
- Maintained organized filing systems for documents and records management.
- Supported team communication through email, phone, and in-person interactions.
- Implemented office procedures to improve workflow and productivity.
- Handled incoming calls and directed them to appropriate personnel efficiently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Sales Support Manager
Telocity/Direct TV Broadband
Cupertino
06.2000 - 02.2003
- Coordinated sales support activities across multiple teams to enhance efficiency.
- Developed training materials for new hires to streamline onboarding processes.
- Collaborated with marketing to create promotional materials and campaigns.
- Oversaw order processing and maintained accurate records in CRM systems.
- Facilitated communication between sales representatives and clients for seamless transactions.
- Conducted regular meetings with staff to discuss performance and improve processes.
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
- Aligned department budget with company goals to achieve organizational growth.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Provided technical assistance when necessary during product demonstrations or installations.
- Managed daily sales operations, including order entry, invoice processing, and tracking shipments.
- Oversaw regional and local sales managers and staff.
Education
Certified Medical Administration - CMA
Med Help Medical
Walnut Creek04.1989
Skills
- Customer relationship management
- Employee training
- Inventory management
- Revenue optimization
- Health and safety compliance
- Staff scheduling
Timeline
General Manager
Olive Crush Farms
05.2023 - 04.2024
Practice Manager
Chabot Nephrology/West Coast Nephrology
10.2005 - 04.2023
National Retail Sales Manager
8X8
06.2004 - 10.2005
Office Manager
Chabot Nephrology Medical Group
03.2003 - 06.2004
Sales Support Manager
Telocity/Direct TV Broadband
06.2000 - 02.2003
Certified Medical Administration - CMA
Med Help Medical