Alicia Moreno
Anaheim,CA
Summary
Effective Student committed to learning, developing skills in sales and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group endeavors.
Overview
3
3
years of professional experience
Work History
Hotel Starbucks Barista
Hyatt Hotels Corp
02.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
Brand Ambassador
Old Navy, Gap
08.2024 - 02.2025
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Front Desk Agent
Best Western Hotels & Resorts
01.2022 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Communications
Fullerton College
Fullerton, CA06-2026
High School Diploma -
Anaheim High School
Anaheim, CA05-2022
Skills
- Exceptional customer service
- FLUENT IN ENGLISH/SPANISH
- Positive and professional
- Product upselling
- Solid problem solver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Brand Ambassador
Old Navy, Gap
08.2024 - 02.2025
Hotel Starbucks Barista
Hyatt Hotels Corp
02.2024 - Current
Front Desk Agent
Best Western Hotels & Resorts
01.2022 - 04.2024
Associate of Arts - Communications
Fullerton College
High School Diploma -
Anaheim High School
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