Alicia Murphy
Gladstone
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Overview
19
19
years of professional experience
2027
2027
years of post-secondary education
Work History
Patient registration rep
KU Hospital
Kansas City
07.2025 - Current
- Working in the admitting department, registering patients, scanning ID and insurance cards via epic system if medicare is involved verifying it with the WSP system obtaining demographics.
- Issuing room cards with security code in room number if services are not authorized verifying with financial department if patient can be seen.
- Taking payments/ copays cash credit card.
- Registered patients and collected necessary information for hospital admissions.
- Verified insurance details and ensured accurate billing information was recorded.
- Assisted patients with appointment scheduling and check-in procedures efficiently.
- Managed electronic health records for patient data entry and updates.
- Coordinated communications with medical staff regarding patient status and needs.
- Provided excellent customer service to patients during registration processes.
- Handled sensitive information in compliance with HIPAA regulations diligently.
- Trained new staff on registration procedures and hospital systems effectively.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Greeted patients and answered questions regarding registration process.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Updated patient information in database regularly to ensure accuracy of records.
- Entered patient data into electronic medical record system accurately and efficiently.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Answered general questions about hospital policies and services provided.
- Assisted patients with completion of forms needed for admission process.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Provided support to the clinical staff with registration issues or concerns.
- Processed payments for services rendered in a timely manner.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Team Leader
Thermo Fisher Scientific
Lebanon
04.2022 - Current
- Assist with audits train new employees process new hire paperwork run production lines do inspections host new hire orientation.
Patient service representative
URGENT CARE EXPRESS
Gladstone
04.2025 - 07.2025
- Greeting patients processing paperwork verifying insurance taking co pays processing mail in payments as well as over the phone payments.
- Making sure the lobby and bathrooms are clean.
- Greeted patients and provided information on services offered at urgent care facility.
- Scheduled patient appointments and managed clinic calendar efficiently.
- Verified patient insurance information to ensure coverage for services rendered.
- Assisted patients in completing necessary forms and documentation accurately.
- Maintained cleanliness and organization of reception area for optimal patient experience.
- Collaborated with medical staff to streamline patient flow during busy hours.
- Addressed patient inquiries and resolved issues with empathy and professionalism.
- Managed electronic health records system to ensure accurate patient data entry.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Sorted and distributed incoming mail daily.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Team Leader/Supervisor
DXE Enterprises
Murfreesboro
11.2020 - 11.2021
- Control manpower process new hire paperwork do inventory_counts process audits respond to customer emails train employees on all jobs enter in time use the DXE portal to enter in end of shift numbers bill the customer per the sort numbers.
Patience service
Concentra
06.2019 - 08.2020
- Warmly greet every patient with eye contact, a smile, and a positive statement.
- Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit.
- Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations.
- Carefully conduct insurance authorizations and verifications.
- Collect co-pays from patients with attention to detail.
- Offer a fond farewell, providing any pertinent information about their next appointment.
- Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
- Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Mutual Fund Representative
dst systems
10.2017 - 06.2018
- Inbound calls make exchanges and purchases to shareowners accounts_update information.
- Make sure all paperwork is signed and has the right stamps needed for processing.
- Talk to financial advisors about account walk s/o through paperwork.
Assembly Line Worker
General Motors
08.2013 - 09.2017
- Building 420 cars a night reading manifest making sure correct parts are assembled on the vehicles.
- Using many tools and guns to secure parts, keep work area clean and attend daily meetings to ensure the team quality is at a green level.
- Sign PMP sheets to ensure if any mistakes are made we can verify the correct person to have a one on one.
Loan Closer for Wells Fargo
Service Link
01.2011 - 08.2012
- Closer assemble, prepare and verify closing documents during the completion of real estate transactions.
- Once a mortgage is approved and an offer is made and accepted, I would coordinate all aspects of the closing process and ensures that all terms of the sale are met.
Dispatch clerk
Rush Trucking
08.2009 - 05.2011
- Schedule drivers, checking the weather and handling maintenance problems and delays.
- Create BOL's submit comp cards, verify pump cards to see how much fuel is needed.
- Count inventory from trucks to ensure correct amount is received.
- Send four local drivers out with full dunnage to drop yard check all drivers in and out in as400 system.
Dispatch
Ceva Logistics
01.2007 - 08.2009
- Schedule drivers, checking the weather and handling maintenance problems and delays.
- Create BOL's submit comp cards, verify pump cards to see how much fuel is needed.
- Count inventory from trucks to ensure correct amount is received.
- Send four local drivers out with full dunnage to drop yard check all drivers in and out in the PSSA system.
Education
Medical billing and coding - Certificate
UMA
Center High School
Kansas City, MoSkills
Customer service
- Electronic health records
- Insurance verification
- Patient registration
- Data entry
- Appointment scheduling
- Medical billing
- HIPAA compliance
- Team collaboration
- Strong interpersonal skills
- Patient confidentiality
- Data entry proficiency
- Resourcefulness and initiative
- Professionalism and ethics
- Healthcare industry
- Electronic recordkeeping
- Medical terminology
- Payment collection
- Patient relations
- Collaboration and teamwork
- Prioritizing tasks
- Verbal and written communication
- Patient database maintenance
- Medical records maintenance
- Medical records verification
- Patient health information Access
- Documentation and recordkeeping
- Taking client histories
- Patient billing
- Phone reception
- Patient consent verification
- Workflow management
- Data management
- Keyboarding
- Claim forms
- Documentation review
- Decision-making
- Health insurance processing
- Answer telephones
- Organization and time management
- Relationship building
- Problem-solving abilities
- Self motivation
- Interpersonal communication
- Effective communication
- Reliability
- Outpatient procedures
- Multitasking Abilities
- Medical coding
- Critical thinking
- Task prioritization
- Teamwork and collaboration
- Financial transactions
- Medical office procedures
- Order purchasing
- Office coordination
- Typing speed
- Database administration
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient registration rep
KU Hospital
07.2025 - Current
Patient service representative
URGENT CARE EXPRESS
04.2025 - 07.2025
Team Leader
Thermo Fisher Scientific
04.2022 - Current
Team Leader/Supervisor
DXE Enterprises
11.2020 - 11.2021
Patience service
Concentra
06.2019 - 08.2020
Mutual Fund Representative
dst systems
10.2017 - 06.2018
Assembly Line Worker
General Motors
08.2013 - 09.2017
Loan Closer for Wells Fargo
Service Link
01.2011 - 08.2012
Dispatch clerk
Rush Trucking
08.2009 - 05.2011
Dispatch
Ceva Logistics
01.2007 - 08.2009
Medical billing and coding - Certificate
UMA
Center High School