Alicia Serrano
Watauga,TX
Summary
Highly skilled and detail-oriented Data Entry Financial Professional with 18+ years of experience maintaining 99% accuracy rate, while entering various volumes of data into bank's database. Reliable business professional. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
19
19
years of professional experience
Work History
NEW LOAN SETUP ADMINISTRATOR
TEXASBANK
07.2021 - Current
- Loan boarding, data entry with 99% accuracy rate, Loan balances , verifying all loan information. coming from different loan origination programs.
- Setup new loans, review and audit purchased loans.
- Loan maintenance entering various kinds of data into bank's program, adding new customer information ITIN, SSN,EIN, and customer government ID or Passport, Death Certificates, New Marriage.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Loan maintenance of construction loans, creating new line of credit, updating construction draws, and changing loan type when going from construction loan to permanent, modifications and extensions.
- Collaborate with several departments to assure accuracy, work with Closing, Shipping and bank's accounting Departments for accurate ledger balancing.
- Create Welcome Letters to be sent out on a timely matter.
SENIOR MORTGAGE SERVICING SPECIALIST
TEXAS BANK FINANCIAL
09.2013 - 08.2019
- Minimized data entry errors by 99% on bank's database by verifying accuracy of loan data
- Set up new loans, reviewed and audited purchased loans, and analyzed deed of trust, notes, payment histories, loan applications, and other pertinent information
- Verified various information including flood information, ordering flood certificates, correcting inadequate property descriptions via DOT, and paying property taxes
- Collaborated with bank Accounting Department for accurate ledger balancing when dealing with loan balances
- Assisted co-workers by distributing crucial information, answering frequent questions, and sharing expert mortgage and loan knowledge to improve the quality of business
- Counseled homebuyers and recommended loan products and options to meet individual client needs; bilingual.
- Enhanced team performance through regular participation in training sessions, staying up-to-date on latest industry trends, regulations, and best practices within mortgage servicing.
MORTGAGE SERVICING SPECIALIST
TEXAS BANK BROWNWOOD
04.2005 - 09.2013
- Handled collection of ITIN mortgage accounts from delinquent to foreclosure.
- Prepared Escrow analyses and payoffs, weekly and monthly collection reports, and updated information on foreclosure loans.
- Created and translated documents such as: collection, insurance and breach letters, ACH forms, loss draft procedures and third party authorization.
- Assisted clients by providing credit recommendations and processing mortgage payments.
- Supervised office including office operations and inventory needs.
- Utilized computer software technology to organize, create, modify, and update important client information.
Education
General Studies -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Northside High School
Fort Worth, TXSkills
- Data Entry & Analysis
- Account Management
- Billing & Invoicing
- MS Office Suite
- 50 WPM
- 10 Key
- QuickBooks
- DocVelocity
- Mortgage Servicer FICS
- Point
- Meridian
- Encompass
- Jack Henry/Xperience
References
- Gerardo Hernandez, AVP Account Resolution Manager, ghernandez@txbmc.com, 817-715-6869
- Diancy Ocegueda, Commercial Loan Administrator, Southside Bank,diancyocegueda@ymail.com 817-201-9793
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
NEW LOAN SETUP ADMINISTRATOR
TEXASBANK
07.2021 - Current
SENIOR MORTGAGE SERVICING SPECIALIST
TEXAS BANK FINANCIAL
09.2013 - 08.2019
MORTGAGE SERVICING SPECIALIST
TEXAS BANK BROWNWOOD
04.2005 - 09.2013
General Studies -
Tarrant County College District
High School Diploma -
Northside High School