Alicia Navarro
Katy,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
PBX Telecommunications Hospital
Memorial Hermann
Cypress, TX
12.2018 - Current
- Identified customer needs promptly to enhance service delivery.
- Streamlined processes and optimized performance using various software tools.
- Assisted calls with requests and inquiries to boost satisfaction.
- Operate the telephone switchboard, handling all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; and respond quickly and effectively to all emergency codes using proper hospital procedures.
- Utilizes the paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls, and page teams and physicians.
- Communicate patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPAA laws, documenting all codes
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Administrative Assistant
Memorial Hermann Hospital
Houston, Texas
07.2010 - 11.2018
- Answered phones, scheduled appointments, and provided general information to callers.
- I greeted patients, verified insurance coverage, and collected copayments.
- Entered patient demographic information into the Electronic Health Records system.
- Verified the accuracy of medical codes on claims prior to submission.
- Coordinated meetings between physicians and other healthcare professionals.
- Processed referrals from primary care physicians and specialists, as needed.
- Assisted with scheduling diagnostic tests, such as X-rays, MRIs, and CT scans, when requested by physicians or nurse practitioners.
- Retrieved lab results from outside laboratories, and entered them into EMR systems.
- Reached out to patients' day before scheduled appointments to confirm times and instructions.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
- Administered injections, medications, and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Explained treatment procedures and physicians' instructions.
Education
Medical Administrative Assistant - Trade Certificate in Medical Assistant
Texas School of Business
Houston, TX05-1998
Some College (No Degree) - Business Administration And Management
Houston Community College
Houston, TXSkills
- Appointment scheduling
- Data entry accuracy
- Inventory management
- Team collaboration
- Communication skills
- Attention to detail
- Spanish fluency
- Multi-line phone operations
- Microsoft Office proficiency
- Office administration
- Telephone etiquette
- Electronic health records
- Insurance verification
- EMR software
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
PBX Telecommunications Hospital
Memorial Hermann
12.2018 - Current
Medical Administrative Assistant
Memorial Hermann Hospital
07.2010 - 11.2018
Medical Administrative Assistant - Trade Certificate in Medical Assistant
Texas School of Business
Some College (No Degree) - Business Administration And Management
Houston Community College