Alicia Nelson
Charleston,SC
Summary
Proven team leader with strong skills in staff training, problem-solving, and workflow planning. Committed to enhancing patient care through effective mentorship and operational improvements.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
28
28
years of professional experience
Work History
Team Leader
Crothall Healthcare Services Amblatory
Charleston, SC
08.2022 - Current
- Oversaw daily operations and workflow efficiency within healthcare service teams.
- Mentored staff on best practices for patient care and operational procedures.
- Implemented process improvements to enhance service delivery and patient outcomes.
- Coordinated training programs for new team members, ensuring compliance with protocols.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Floor Technician
Crothall Healthcare Services
Charleston, SC
10.2000 - Current
- Operated floor maintenance equipment to ensure clean and safe environments.
- Conducted routine inspections and preventative maintenance on flooring surfaces.
- Collaborated with healthcare staff to prioritize cleaning tasks based on patient needs.
- Trained new team members on safety protocols and proper equipment usage.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
- Resolved issues related to flooring damage or wear promptly and effectively.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
Housekeeper
Crothall Healthcare Services
Charleston, SC
07.1998 - Current
- Maintained cleanliness and sanitation standards in patient areas, ensuring compliance with healthcare regulations.
- Operated industrial cleaning equipment to perform deep cleaning tasks efficiently and effectively.
- Collaborated with healthcare staff to prioritize cleaning schedules, enhancing workflow and minimizing disruptions.
- Trained new staff on safety protocols and proper use of cleaning chemicals and equipment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
West Ashley High School
Charleston, SCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work planning
- Overseeing daily activities
Timeline
Team Leader
Crothall Healthcare Services Amblatory
08.2022 - Current
Floor Technician
Crothall Healthcare Services
10.2000 - Current
Housekeeper
Crothall Healthcare Services
07.1998 - Current
High School Diploma -
West Ashley High School