ALICIA OLIVA
Brooklyn,NY
Summary
Pharmacy Cashier Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Lutheran Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Lutheran Pharmacy
01.2024 - Current
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Cashier
Lutheran Pharmacy
01.2022 - 01.2024
- Accurately processed customer payments, including cash, checks, and credit and debit cards
- Demonstrated ability to effectively multi-task while managing busy workloads during peak hours
- Proficiently managed the pharmacy register and maintained accurate records of transactions.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Optima Q Beauty Supply
07.2021 - 12.2021
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Developed strong customer relationships to support satisfaction and loyalty.
Coffee Shop Attendant
La Villa Cafe
01.2021 - 06.2021
- Provided helpful product information to customers regarding menu items
- Performed daily opening and closing duties for the shop
- Maintained an organized work station throughout shift hours
- Kept up-to-date knowledge of all products served at the shop
- Demonstrated ability to work quickly and efficiently in a fast-paced environment
- Maintained cleanliness of all areas of the shop, including countertops, tables, floors, and restrooms.
Education
Pharmacy Technician
Stepful
Remote12.2023
High School Diploma -
CyberArts Studio Academy
Brooklyn, NY07.2021
Skills
- Telephone Etiquette
- Critical Thinking
- Inventory Supplies
- Patient Care
- HIPAA Regulations
- Prescription Fulfillment
- Customer Needs Assessments
- Retail Pharmacy Procedures
- Hygiene Standards
- High-Volume Environments
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Lutheran Pharmacy
01.2024 - Current
Pharmacy Cashier
Lutheran Pharmacy
01.2022 - 01.2024
Cashier
Optima Q Beauty Supply
07.2021 - 12.2021
Coffee Shop Attendant
La Villa Cafe
01.2021 - 06.2021
Pharmacy Technician
Stepful
High School Diploma -
CyberArts Studio Academy