Summary
Overview
Work History
Education
Skills
Timeline
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Tina Todd

Burlington,NC

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

Walgreens
Burlington, NC
07.2013 - Current
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Restocked shelves with new supplies of medications as needed.

Photographer

Lifetouch Photography/Olan Mills
Burlington, NC
04.2010 - 06.2013
  • Edit photos using Adobe Photoshop and other software applications.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Compose creative shots from different angles that are visually appealing.

Receptionist/Data Entry Pharmacy Technician

Active Infusion
Toledo, OH
01.1998 - 04.2010
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Assisted with special projects assigned by management when required.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Performed data entry of patient prescriptions into the pharmacy system.
  • Troubleshot software issues related to data entry processes or systems maintenance needs.

Education

Bachelor of Science - Visual Communications And Technology

Bowling Green State University
Bowling Green, OH
05-2008

Skills

Troubleshooting malfunctioning equipment

  • Problem-solving skills
  • Data Entry
  • Microsoft Office proficiency
  • Collecting information
  • Deadline-oriented
  • Strong Work Ethic
  • Telephone Etiquette
  • Scheduling
  • Multi-line telephone skills
  • Tech-Savvy
  • Time Management
  • Customer Service
  • Administrative and Office Support
  • Appointment Scheduling
  • Medical terminology knowledge
  • Self Motivation

Timeline

Pharmacy Technician

Walgreens
07.2013 - Current

Photographer

Lifetouch Photography/Olan Mills
04.2010 - 06.2013

Receptionist/Data Entry Pharmacy Technician

Active Infusion
01.1998 - 04.2010

Bachelor of Science - Visual Communications And Technology

Bowling Green State University

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Tina Todd