Alicia Ortiz
New York,NY
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, community outreach , and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Diabetes Community Coordinator
Department of Health and Mental Hygiene
Bronx, USA
10.2023 - Current
- Coordinate with community partners under the ACED grant on engaging communities in Diabetes Self-Management Education and Support programs
- Participate in community events and provide resources to community members
- Attend weekly staff meetings
- Assisted in developing marketing strategies for promoting programs within the community.
- Built relationships with local organizations, businesses, and government agencies.
- Organized DSMES workshops that focused on building skills needed by members of the community.
- Provided support during special events hosted by the organization or municipality.
- Developed and managed a comprehensive community outreach program.
Care Navigator
Institute for Family Health
Bronx, USA
07.2019 - Current
- Utilize customer service skills and have a detailed knowledge of support clinic operations
- Schedule patient appointments and procedures
- Monitored patient progress throughout the duration of treatment plans to ensure effectiveness and adherence to best practices.
- Performed follow-up calls or visits with patients post discharge from hospital or clinic settings to assess recovery status.
- Maintained accurate records of patient interactions including assessments and interventions provided.
- Provided emotional support and crisis counseling when needed during difficult times for the patient's family members.
- Identified community resources that could assist with meeting basic needs such as food banks or housing services.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Utilize epic software
- Facilitated communication between patients and care teams by acting as a liaison.
- Developed individualized care plans for each patient based on their specific needs and goals.
Resident Assistant / Front desk clerk
SUNY New Paltz
New Paltz, USA
08.2016 - 09.2018
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Educated residents on university policies and procedures related to residential living.
- Developed positive relationships with all members of the residence hall community.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
Education
Bachelor of Arts - Sociology concentration in Criminal Justice, Criminology, Spanish, Latin American studies
SUNY New Paltz
New Paltz, New York05.2019
Skills
- Epic Software
- Microsoft Excel
- Customer Service
- Communication
- Microsoft Suite
- Team building
- Written and verbal communication
- Social Services
- Problem-solving abilities
- Certified in CPR/AED
Certification
- First Aid / Adult CPR certified
- DSMP Educator
- Narcan distributor
- NDPP lifestyle coach
Languages
Spanish
Languages
Spanish
Limited
References
References available upon request.
Timeline
Diabetes Community Coordinator
Department of Health and Mental Hygiene
10.2023 - Current
Care Navigator
Institute for Family Health
07.2019 - Current
Resident Assistant / Front desk clerk
SUNY New Paltz
08.2016 - 09.2018
Bachelor of Arts - Sociology concentration in Criminal Justice, Criminology, Spanish, Latin American studies
SUNY New Paltz