Alicia Parent
Gold Canyon,AZ
Summary
Seasoned General Manager with proven leadership skills. Background includes managing young teams, strategic planning and business development in fast-paced environments
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager (6 Shops)
Bahama Buck's
Gilbert, AZ
09.2020 - Current
- Spoke on Manager Panels and Owner's Panels at Bahama Buck's Annual Franchisee Summit (multiple years)
- Taught a leadership class on resilience at Bahama Buck's University
- Organize and conduct quarterly manager offsites for morale building, leadership coaching, and business tactics
- Hired by Las Vegas Franchise owner to analyze and improve his overall business (3 days)
- Certified Corporate Trainer assisting in training/opening new shops around the country
- Constant price vigilance to ensure we don't overspend
- Train and empower managers to achieve key performance indicators
- Daily business operations, including budgeting, staffing, scheduling, inventory control, guest service, and sales
- Provide leadership, insights, and mentoring to managers
- Routine maintenance and repair on equipment
- Provide detailed reports for monthly owners meeting, highlighting key performance metrics related to operational success
- Select key crew members to attend annual Bahama Buck's University to increase leadership ability
Store Manager
Bahama Buck's (QC)
Queen Creek , AZ
04.2018 - 09.2020
- Promoted to manage flagship shop in Queen Creek
- Queen Creek shop became the busiest in the country at the time
- Managed 40 new crew members
- Won Shop of the Year, Highest Sales of the Year, Rookie of the Year, Shaved Ice Master, and Smoothie Master in our first year
- Successfully managed through COVID crisis, with record sales during this time
- Superior QPM, averaging over 11 (Quantity per man hour - a measure of productivity, the national average was around 7 to 8 QPM at the time)
Store Manager
Bahama Buck's (Power Rd)
Mesa, AZ
06.2015 - 04.2018
- Won the National Upsell Challenge 2015 through 2017
- Became a Certified Corporate Trainer 2015
Avalanche Crew Member
Bahama Buck's (Power Rd)
Mesa, AZ
03.2013 - 06.2015
- Reached all growth requirements (level 1, level 2, and level 3)
- Crew MVP for 2014
- First crew member to attend Annual Franchisee Summit with owners
Education
Associate of Science -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2016
Skills
- Business Development
- Leadership Development
- Purchasing and Inventory
- Operations Management
Certification
- Bachelors in Sno Science (3x) - 3 days of leadership/manager training
- Masters in Sno Science (3x)- 4 days of intensive leadership training
Timeline
General Manager (6 Shops)
Bahama Buck's
09.2020 - Current
Store Manager
Bahama Buck's (QC)
04.2018 - 09.2020
Store Manager
Bahama Buck's (Power Rd)
06.2015 - 04.2018
Avalanche Crew Member
Bahama Buck's (Power Rd)
03.2013 - 06.2015
- Bachelors in Sno Science (3x) - 3 days of leadership/manager training
- Masters in Sno Science (3x)- 4 days of intensive leadership training
Associate of Science -
Maricopa Community Colleges, Chandler-Gilbert Community College
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