Alicia Perez Tellez
Marion Station,MD
Summary
Proven leader in dental office management, adept at enhancing patient satisfaction and streamlining operations at Delaware Maryland Dental. Skilled in dental software and schedule management, I significantly improved billing efficiency and fostered strong patient relations. My strategic approach to workflow coordination and problem-solving abilities led to a notable increase in practice profitability and employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Dental Office Manager
Delaware Maryland Dental
Salisbury, MD
01.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Dental Assistant
Delaware Maryland Dental
Salisbury, MD
03.2015 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Medical Receptionist
Crisfield Clinic
Crisfield, MD
06.2014 - 02.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Crisfield Academy And High School
Crisfield, MD06.2012
Skills
- Dental software proficiency
- Schedule Management
- Insurance Billing
- Dental Office Management
- Patient Relations
- Employee Training
- Office Administration
- Workflow Coordination
- Infection Control
- Problem-Solving
- Time Management
- Multitasking Abilities
- Problem-solving abilities
Certification
Dental Radiology Certification
CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Dental Office Manager
Delaware Maryland Dental
01.2022 - Current
Dental Assistant
Delaware Maryland Dental
03.2015 - Current
Medical Receptionist
Crisfield Clinic
06.2014 - 02.2015
Crisfield Academy And High School