Alicia Ponce
Shepherd
Summary
Dedicated and detail-oriented Medical Assistant and Medical Receptionist with Five years of experience in a fast-paced healthcare clinic. Skilled in both front-office and clinical support, including patient care, scheduling, insurance verification, phlebotomy, EKGs, and electronic medical records. Known for strong communication, organization, and the ability to provide compassionate, efficient patient care. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant / Medical Receptionist
Health Center of Southeast Texas
Shepherd, TX
01.2021 - 01.2026
- Medical Assistant (3 years)
- Recorded vital signs, patient histories, and chief complaints
- Performed phlebotomy, EKGs, and assisted with clinical procedures
- Administered injections and prepared patients for exams
- Documented accurately in EMR and maintained patient charts
- Assisted providers with rooming, procedures, and follow-up care
- Ensured infection control, room sanitation, and supply management
- Medical Receptionist (4 years)
- Checked patients in and out, verified demographics and insurance
- Answered multi-line phones and scheduled appointments
- Managed referrals, prior authorizations, and patient inquiries
- Collected co-pays and maintained HIPAA-compliant front desk operations
- Coordinated communication between providers, staff, and patients
Education
High School Diploma - undefined
Shepherd High School
Shepherd, TXSkills
- Patient intake & vital signs
- Phlebotomy & EKGs
- Appointment scheduling
- Insurance verification
- Prior authorizations & referrals
- EMR/EHR documentation
- Multi-line phone systems
- Customer service & patient relations
- Time management & multitasking
- Team collaboration
- ECW experience
Certification
- Certified Phlebotomy Technician (NHA) June 2021- June 2022
- Certified EKG Technician (NHA) June 2021-June 2022
- Medical Assistant diploma (US Career Institute) January 2023
- CPR/BLS June 2025-June 2027
LANGUAGES
English and Spanish (Bilingual)
RELEVANT COURSEWORK
- Medical Terminology
- Computer Applications
- Ready Set Teach
- Phlebotomy
- EKG
Timeline
Medical Assistant / Medical Receptionist
Health Center of Southeast Texas
01.2021 - 01.2026
High School Diploma - undefined
Shepherd High School