Alyssa Artz
Franklin
Summary
Experienced healthcare and customer service professional with over 8 years of experience in medical offices, patient care, emergency communications, and client-facing roles. Skilled in patient intake, medical documentation, scheduling, prior authorizations, EMR systems, and providing compassionate service in fast-paced environments. Recognized for strong communication, attention to detail, and the ability to remain calm under pressure.
Overview
13
13
years of professional experience
Work History
Medical Receptionist / Medical Assistant
Digestive Center
02.2023 - Current
- Schedule patient appointments, procedures, and follow-up visits.
- Collect patient histories, vital signs, and intake information.
- Complete insurance prior authorizations and maintain accurate patient records.
- Scan, file, and manage documentation within electronic medical records systems.
- Provide exceptional customer service while addressing patient concerns and questions.
- Coordinate communication between patients, providers, pharmacies, and representatives.
Stay-at-Home Parent
09.2021 - 01.2023
- Managed household operations, scheduling, budgeting, and daily planning.
- Developed strong organizational, time-management, and problem-solving skills.
- Coordinated educational and developmental activities for a young child.
Emergency Dispatcher / Team Mentor
VRI
Franklin, OH
11.2017 - 09.2021
- Responded to emergency calls and coordinated dispatch of police, fire, and EMS services.
- Assessed urgent situations and made critical decisions under pressure.
- Mentored and trained new team members on procedures and communication techniques.
- Assisted in developing improved communication processes for handling difficult calls.
- Prepared detailed incident reports and maintained accurate documentation.
Patient Care Technician
Premier Health
Dayton, OH
06.2016 - 10.2017
- Provided direct patient care in a hospital setting.
- Monitored and documented vital signs, intake/output, weights, and patient status.
- Assisted with patient transfers, mobility, hygiene, feeding, and daily care activities.
- Maintained accurate electronic health records and communicated changes to nursing staff.
- Supported patient safety and comfort while delivering compassionate care.
Server
Skyline Chili
Dayton, OH
10.2013 - 06.2016
- Delivered high-quality customer service in a fast-paced environment.
- Managed customer orders, payments, and issue resolution.
- Maintained cleanliness and organization while meeting service standards.
Education
High School Diploma -
Wayne High School
01-2015
Skills
- Medical Reception & Front Office Operations
- Patient Intake & Vital Signs
- Electronic Medical Records (EMR)
- Appointment Scheduling
- Prior Authorizations
- Medical Terminology
- Customer Service
- Team Mentoring & Training
- Emergency Communications
- Documentation & Record Management
- HIPAA Compliance
- Multitasking & Organization
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist / Medical Assistant
Digestive Center
02.2023 - Current
Stay-at-Home Parent
09.2021 - 01.2023
Emergency Dispatcher / Team Mentor
VRI
11.2017 - 09.2021
Patient Care Technician
Premier Health
06.2016 - 10.2017
Server
Skyline Chili
10.2013 - 06.2016
High School Diploma -
Wayne High School