ELVIA RIVERA
Culpeper,VA
Summary
To obtain a role as a medical assistant in which i can apply my educational background to provide quality assistance to both physicians and patients
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
MANASSAS CLINICAL RESEARCH CENTER
Manassas, Virginia
01.2026 - Current
- Assisted patients with registration and appointment scheduling processes.
- Managed phone calls and provided information to patients and staff.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected patient histories and recorded vital signs accurately.
- Assisted medical staff during procedures and patient examinations to ensure optimal patient care.
- Maintained electronic health records with attention to detail.
- Maintained accurate medical records by efficiently filing, retrieving, scanning, copying, and faxing documents as requested by physicians and staff.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to enhance patient experience and streamline workflow.
Medical Assistant/Receptionist
MEDICAL ACCESS
Woodbridge, Virginia
01.2021 - 06.2023
- Assisted patients with registration and appointment scheduling processes.
- Managed phone calls and provided information to patients and staff.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected patient histories and recorded vital signs accurately.
- Supported medical staff during procedures and patient examinations.
- Maintained electronic health records with attention to detail.
- Coordinated insurance verifications and handled billing inquiries efficiently.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Verified insurance eligibility and collected copays and deductibles at time of service.
Education
Medical Assistance - Medical Assistance
Everest College
Woodbridge, VA06-2016
Skills
- Patient registration
- Patient check-in and check-out
- Vital signs collection
- Electronic health records
- EMR / EHR
- Medical charting
- Appointment scheduling
- Appointment management
- Appointment setting
- Insurance verification processes
- Insurance verification processess
- Co-payment collection
- Payment collection
- Front desk operations
- Front desk administration
- Telephone etiquette
- Customer relationship management
- Confidentiality protocols
- HIPAA guidelines
- Detail orientation
- Team collaboration techniques
- Effective communication techniques
- Practice operations
- Outpatient care
- Healthcare industry
- Medical receptionist background
- Petty cash management
- Office reception
Languages
Spanish
Full Professional
Timeline
Medical Assistant/Receptionist
MANASSAS CLINICAL RESEARCH CENTER
01.2026 - Current
Medical Assistant/Receptionist
MEDICAL ACCESS
01.2021 - 06.2023
Medical Assistance - Medical Assistance
Everest College