Jacquelyn Williams

Hahira,GA

Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Enthusiastic bringing expertise in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Cheerful with years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues. Capable of helping customers with routine and challenging needs while remaining professional.

Overview

years of professional experience

Work History

Medical Receptionist / Medical Assistant

Steven T Greenhaw Ophthalmologist

Valdosta , GA

05.2019 - 11.2024

Entered insurance, demographics and health history into patient database.
Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Greeted and checked in patients, updating patient information in computer system.
Processed patient payments and scanned identification and insurance cards.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Processed referrals for specialist care when requested by physicians or patients.
Scheduled and confirmed patient appointments and consultations.
Performed data entry tasks related to billing and collections procedures.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Verified insurance coverage for appointments and collected co-payments as required.

Insurance Specialist

Camping World

Lake Park , GA

02.2017 - 04.2019

Greeted customers, answered general questions and directed to appropriate locations.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Created professional memoranda, letters and copy for expected deadlines for distribution.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Kept reception area clean and organized to offer positive first impression to every visitor.
Entered data in software to keep records of information.
Answered calls to help customers.
Scheduled appointments for staff.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Maintained professional tone at all times, including during peak rush hours.
Responded to customer concerns and issues.
Managed line system to handle more incoming calls per day.
Processed payments and updated accounts to reflect balance changes.
Scheduled appointments based on availability and established load parameters.

Management

Chick Fil A

Lake Park , GA

05.2010 - 01.2017

Outlined and directed all new projects for employee teams.
Assisted with administrative tasks to better understand industry processes.
Increased overall team efficiency and productivity.
Greeted and assisted all customers daily in high-traffic retailer.
Tracked, recorded and reported customer satisfaction data for each shift.
Balanced cash drawer daily and performed all opening and closing duties.
Resolved customer issues efficiently to build loyalty.
Developed new promotional strategies to increase customer base and market share, promoting through diverse channels.
Assumed responsibilities of store manager during absences.

Education

High School Diploma -

Lowndes High