Joy Faith Praino
Administrative Assistant
Wappingers Falls,New York
Summary
Organized Patient Service Representative with foundation in records management. Experienced in scheduling and patient management. Proven expertise in verifying insurance eligibility, coordinating appointments, and HIPAA compliance. Skilled in electronic health record systems adept at maintaining accurate patient data, and advocating for patient needs. Strong organizational and communication skills to provide exceptional service. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
53
53
years of professional experience
1
1
Language
Work History
Part-Time Medical Assistant & Receptionist
Howard K. Spieler, DC
- Answered telephone calls, scheduled appointments, collected co-payments, prepared patients for ultrasound therapies which after the doctor taught me what to do, I did some of the therapies and developed X-ray films.
Part-time Manager
Sharon/Joy Apparel, Inc.
- Duties included but not limited to sales, cashier, verifications of personal checks & credit cards, bookkeeping, pricing incoming merchandise, placing merchandise into stock.
- Family owned business since 1966 to 1992
Lab & COVID Scheduler and Pre-Service Specialist
NuvanceHealth
11.2021 - 11.2024
- Checked insurance eligibility for referrals, imported insurance referrals to patients’ chart, called patients for demographics, insurances, No Fault, Workman Comp. information, and scheduled appointments - worked from home.
Lab & COVID Scheduler
Staffing the World
04.2021 - 09.2021
- Worked for NuvanceHealth.
Flu Clinic Screener for Covid-19 and Receptionist
Noor Staffing Group
08.2020 - 10.2020
- Entering patients in computer’s appointment schedule.
Full Time Medical Office Manager/Medical Assistant
Dutchess Cardiology, P.C.
02.2018 - 12.2019
- Duties: Front Desk Receptionist, scheduling appointments, Answering Telephone, Taking Messages, Insuring patients provided current demographics and insurance cards. Used EMR and EHR with Practice Fusion, AthenaHealth and NexGen, used Microsoft Word and QuickBooks. Did billing with AthenaHealth providing ICD & CPT codes for major insurance companies such as Empire BCBS, UnitedHealth, Oxford, GHI, Medicare & Medicaid, etc. Generated appeals for denial of claims. Electronic Banking Transfers, Taking Patients’ Co-pays, Bookkeeping, Generating Check for Payroll. Enforcing HIPAA Compliance, Filing, Scanning, Making copies of patients’ files for CIOX, Generated Office Correspondences, Filing & Scanning. Performing EKGs on patients, obtaining vitals, Hooking up Holter Monitors on patients and Telemetry Units on patients, Downloading results from company for doctor. Performed INR/PT, Hemoglobin A1C & Current Glucose Testing.
Independent Contractor Paralegal for Special Education
Ben M. Arai, Esq.
04.1993 - 06.2012
- Conducted intakes as to the issue that was to be addressed regarding the parents' child. Generated letters to the Freedom of Information Officer from the school district to obtain documents that were not in the normal everyday file of the child. Aided in generating I.E.P.s for the child if the child was classified as disabled and would obtain independent evaluations at public expense whether they were medical, educational, psychiatric or to address physical needs, Advocated (Represented) at C.S.E. meetings for parent on behalf of their child, Parents at Impartial Hearings before a N.Y.S. Hearing Officer against the School District’s Attorney, Obtained pertinent documentation (both educational & medical) to be used as evidence for the child to obtain a Free Appropriate Public Education, Generated Briefs & Appeals to Impartial Hearing Officers and to N.Y.S. State Review Officers (which would be an appeal after an Impartial Hearing Officer’s Decision) for Section 310 Impartial Hearings to Impartial Hearing Officers & N.Y.S. Review Officers. Made copies, generated evidence books, scanned documents and faxed documents. Attended meetings with school district personnel and school district attorneys to negotiate settlements.
Elizabeth S. Kaminska, M.D.
01.2010 - 01.2012
- Various periods for 2010 to 2012 when her regular receptionist was on vacation or sick. Duties included receptionist, scheduling appointments, collecting co-pays and preparing patients for the doctor.
Independent Contractor Paralegal for Special Education
William T. LaVelle, Esq.
01.1996 - 01.2004
- Did same duties as for Ben M. Arai, Esq.
Medical Gal-Friday
Phillip A. Maraccini, M.D.
02.1974 - 02.1975
- Full-Time 1973 to 1975 – Medical Gal-Friday Montgomery, Greer, Howard, Sonders & Silverman PC – Full Time 1972 – 1973 Medical Assistant (OB/GYN) Assisted doctors with procedures, sterilization of medical instruments, conducted lab testing.
Medical Assistant
Montgomery, Greer, Howard, Sonders & Silverman, M.D., P.C.
04.1972 - 09.1973
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associates in LPN -
Westchester Community College
01.1973
Certificate for MA - undefined
Westchester School for Medical and Dental Assistants
01.1972
Regents Diploma - undefined
Ossining Senior High School
01.1971
Skills
Medical office management
Receptionist/Scheduler/Patient flow management
EMR and EHR usage (Cerner, AthenaHealth, NexGen & Practice Fusion)
Billing and coding (ICD & CPT)
Insurance verification/Documentation
Advocacy/Customer Service
Computer Skills/Microsoft Office/Excel/Teams
Organization/Time management
Interpersonal Skills/Empathy/Adaptability
Team Collaboration/Teamwork
Medical Assistant
Patient care (vitals signs, EKGs, HgA1c, Glucose testing, INR/PT, etc)
Timeline
Lab & COVID Scheduler and Pre-Service Specialist
NuvanceHealth
11.2021 - 11.2024
Lab & COVID Scheduler
Staffing the World
04.2021 - 09.2021
Flu Clinic Screener for Covid-19 and Receptionist
Noor Staffing Group
08.2020 - 10.2020
Full Time Medical Office Manager/Medical Assistant
Dutchess Cardiology, P.C.
02.2018 - 12.2019
Elizabeth S. Kaminska, M.D.
01.2010 - 01.2012
Independent Contractor Paralegal for Special Education
William T. LaVelle, Esq.
01.1996 - 01.2004
Independent Contractor Paralegal for Special Education
Ben M. Arai, Esq.
04.1993 - 06.2012
Medical Gal-Friday
Phillip A. Maraccini, M.D.
02.1974 - 02.1975
Medical Assistant
Montgomery, Greer, Howard, Sonders & Silverman, M.D., P.C.
04.1972 - 09.1973
Part-Time Medical Assistant & Receptionist
Howard K. Spieler, DC
Part-time Manager
Sharon/Joy Apparel, Inc.
Certificate for MA - undefined
Westchester School for Medical and Dental Assistants
Regents Diploma - undefined
Ossining Senior High School
Associates in LPN -
Westchester Community College