Nylae Yates
Fairburn,GA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician / Part-Time Assistant
Gifted Futures ABA, LLC
05.2025 - Current
- Completed coursework and practical training aligned with the Registered Behavior Technician (RBT) certification.
- Supported clients in behavioral therapy sessions under BCBA supervision.
- Maintained session notes and reinforced treatment goals using patience, empathy, and professionalism.
- Balanced part-time work while continuing education in nursing and medical support.
Remote Technical Support Advisor
Apple Inc.
02.2022 - 08.2023
- Delivered high-level customer service and technical troubleshooting in a virtual setting.
- Achieved 90%+ first-call resolution.
- Documented customer interactions and resolved inquiries while maintaining privacy and professionalism.
- Gained valuable experience in remote communication and problem-solving under pressure.
Medical Assistant / Front Office Coordinator
Pain Relief Center of Georgia
08.2020 - 05.2021
- Collected vitals, assisted with exams, and supported physicians in procedural care.
- Coordinated insurance verification and pre-authorization processes to ensure timely patient access.
- Maintained accurate EMR documentation and provided compassionate, compliant care to all patients.
Medical Assistant
LLC Arthritis & Rheumatology Clinic
11.2017 - 03.2020
- Collected vitals, assisted with exams, and supported physicians in procedural care.
- Handled insurance verification, pre-authorizations, scheduling, and check-in processes.
- Managed daily scheduling for 50+ patients.
Education
Medical Assistant Diploma -
UEI College
Morrow, GAHigh School Diploma - undefined
Lithia Springs High School
Lithia Springs, GABachelor of Science in Nursing (BSN) -
Chamberlain University School of Nursing
11-2028
Skills
- Insurance authorization management
- Telehealth customer assistance
- Electronic medical records management
- Patient support and follow-up
- Medical billing
- Operational efficiency analysis
- IT troubleshooting
- Crisis intervention
- Behavioral management
- HIPAA compliance
- Vital sign monitoring
- Phlebotomy
- First aid
- Medical office management
Certification
- BT (Behavior Technician) Coursework & Field Training – Gifted Futures ABA
- HIPAA Compliance & Privacy Training
- Basic Life Support (BLS)
- EMR Systems: EPIC, Athena, Kareo
Timeline
Behavior Technician / Part-Time Assistant
Gifted Futures ABA, LLC
05.2025 - Current
Remote Technical Support Advisor
Apple Inc.
02.2022 - 08.2023
Medical Assistant / Front Office Coordinator
Pain Relief Center of Georgia
08.2020 - 05.2021
Medical Assistant
LLC Arthritis & Rheumatology Clinic
11.2017 - 03.2020
High School Diploma - undefined
Lithia Springs High School
Medical Assistant Diploma -
UEI College
Bachelor of Science in Nursing (BSN) -
Chamberlain University School of Nursing
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