Susan Hawkins
North Hollywood,CA
Summary
Proven Clinical Administrative Assistant with a track record of enhancing patient care and streamlining administrative processes at James R. Berenson, M.D. Excelling in privacy compliance and effective communication, I've significantly improved office efficiency and patient satisfaction. My expertise of compassionate patient interaction has contributed to a more engaged and well-managed healthcare environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Clinical Administrative Assistant
James R. Berenson, M.D.
05.2015 - 01.2025
- Prepared examination rooms for daily use, adhering to strict cleanliness standards for infection prevention.
- Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
- Increased patient engagement with preventative care measures by distributing educational materials on relevant health topics during clinic visits.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
- Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.
Personal/Administrative Assistant
Per Diem
03.2013 - 05.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected [Type] payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
Administrative Assistant
Andrew I.Renner, M.D.
11.1990 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Education
Medical Billing/Coding Certification - Medical Billing And Coding
SoCHI
North Hollywood, CA11-2015
Skills
- Privacy Compliance in Healthcare
- Patient scheduling expertise
- Professional telephone etiquette
- Medical Billing Proficiency
- Proficient in Medical Terminology
- Electronic health records management
- Positive attitude
- Effective Issue Resolution
- Attention to detail
- Effective Multitasking
- Compassionate Patient Care
- HIPAA Compliance Knowledge
- Computer skills
- ICD-10 Proficiency
- Patient charting
- Office Management
- Professional Communication Skills
- Payment Collection Expertise
- Scheduling Management
- Adaptable Work Hours
- Patient Intake Coordination
- Insurance Authorization Management
- Insurance Eligibility Verification
- Front Office Administration
- Calendar Management
- Healthcare Terminology
- Patient Data Management
- Efficient Appointment Management
- Insurance billing
- Follow-up skills
- Effective Schedule Coordination
- Front Desk Coordination
- Schedule Management
- Patient Advocacy
- Insurance Billing Processes
- Patient Care Support
- Records management
- Health Information Management
- Patient Management
- Patient Care Support
- Patient Referral Coordination
- Patient screening
- Efficient Co-Pay Processing
- Billing and coding
- Clinical and administrative support
Certification
- Domestic Violence Advocate
- Basic Life Support (BLS) Certification
Timeline
Clinical Administrative Assistant
James R. Berenson, M.D.
05.2015 - 01.2025
Personal/Administrative Assistant
Per Diem
03.2013 - 05.2015
Administrative Assistant
Andrew I.Renner, M.D.
11.1990 - 03.2013
Medical Billing/Coding Certification - Medical Billing And Coding
SoCHI
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