Lindy White
Marquette
Summary
Experienced Clinical Administrative Assistant with comprehensive background in patient care coordination and healthcare administration. Demonstrates strong skills in data management, medical terminology, HIPAA compliance, and electronic health record systems. Proven ability to manage high-volume medical office environments while maintaining superior patient service. Success in streamlining administrative processes to improve efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Clinical Administrative Assistant
Superior Walk In and Family Health
Marquette
05.2022 - Current
- Responsible on a daily basis for:
- Assisting patients with checking into the clinic, collecting and entering up to date demographics, such as insurance information, and entering it into the EMR.
- Carefully reviewing documents for both urgent care and primary care, and either giving the document to the primary or urgent care nurse, or forwarding it to our Munising location.
- Gathering correct and consensual record requests for both urgent and primary care patients, then faxing or mailing it to each corresponding office or facility.
- Collecting proper documentation for drug screens such as chain of custodies or rapid drug screens, pre-employment physical exams and Tuberculin Skin Tests and DOT Examinations.
- Scheduling appointments for both existing and new primary patients which consists of things such as Federal Aviation Academy exams, annual physicals, follow-up appointments and pre-operative exams, for example.
- Both maintain and educate patients about HIPAA upon request.
- Collect and search insurance information for co-payments and collecting payments for accounts in collections.
- Managed patient scheduling and appointment confirmations for smooth clinic operations.
- Coordinated patient intake processes and ensured accurate documentation completion.
- Managed physician calendar, scheduling patient appointments and procedures.
- Assisted in maintaining electronic health records using practice management software.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
- Performed clerical duties such as filing documents, preparing mailings, scanning documents into EHR system.
- Greeted patients and visitors, answered phones, and scheduled appointments.
- Provided administrative support to clinical staff including physicians, nurses, and other healthcare professionals.
- Entered billing information into practice management software accurately and timely.
- Maintained electronic health records systems according to established protocols.
- Assisted in the orientation of new staff members by providing information about clinic policies and procedures.
- Scheduled appointments in accordance with facility calendar and provider availability.
- Verified patient insurance coverage and collected payments for services rendered.
- Assisted with referrals and prepared medical records for patients.
- Managed multiple phone lines while responding promptly to inquiries from patients or healthcare professionals.
- Prepared patient charts for upcoming appointments and retrieved medical records from archives as needed.
- Scheduled appointments for patients via phone and in person.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed patient scheduling for timely appointments and smooth clinic operations.
- Coordinated communication between patients and medical staff for effective care.
- Maintained accurate electronic health records using practice management software.
- Handled patient inquiries and resolved issues to enhance customer service experience.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Registered patients and scheduled appointments.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
Bachelors of Science - Environmental Studies and Sustainability
Northern Michigan University
Marquette, MI 08.2018 - 05/2023
Skills
- Proficient in using electronic medical record systems
- Communication
- Attention to Detail
- Discretion
- Customer Service
- Empathy
- Problem Solving
- Receptive Attitude
- Leadership
- Electronic medical records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Patient intake coordination
- Clinical support administration
- Customer relations
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Patient confidentiality maintenance
- Time management capabilities
- Organizational growth
- Computer software proficiency
- Professional telephone etiquette
- Data entry proficiency
- Critical thinking
- Patient scheduling expertise
- Electronic health records management
- Conflict resolution techniques
- Front desk management
- HIPAA regulations
- Medical records management
- Patient relations
- Medical software applications
- Records management
- Appointment reminders
- Payment collection and processing
- Appointment management
- Patient care
- Clinical and administrative support
- Data entry
- Patient assessments and care
- Workload management
- Patient demographics
- Appointment scheduling
- Medical reception
- Computer skills
- Office administration
- Co-pay collection
- Hospitality and accommodation
Projects
Senior Capstone, 2022-2023, Created a research proposal to address the problem that cigarette butts pose to the environment of various locations around Marquette, MI. Conducted data around the city of Marquette and gathered research regarding the laws of cigarette disposal and the effectiveness of the current mainstream disposal system, sand buckets. Drafted and proposed a solution of the installation of Terracycle units to recycle the cigarette butts to protect both wildlife and the environment of Marquette.
Leadership Experience
- Hall President, Spalding Hall, Northern Michigan University, 2019-2020
- Welcome Crew, Spalding Hall, Northern Michigan University, 2019
Timeline
Clinical Administrative Assistant
Superior Walk In and Family Health
05.2022 - Current
Bachelors of Science - Environmental Studies and Sustainability
Northern Michigan University
08.2018 - 05/2023