Amber Shelton
Lawrenceville,GA
Summary
Dynamic Patient Services Representative with expertise in electronic medical record systems and a strong understanding of ophthalmic terminology. Proven ability to enhance patient satisfaction through exceptional communication and detail-oriented documentation at Thomas Eye Group. Adept at insurance verification and fostering collaborative relationships with healthcare professionals to streamline processes and improve care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Thomas Eye Group
Sandy Springs, GA
04.2024 - Current
- Handled high-volume inbound and outbound calls in a fast-paced medical call center environment, averaging 85 calls per day.
- Scheduled, rescheduled, and confirmed patient appointments across multiple providers and locations using electronic medical record (EMR) systems (e.g., Modernizing Medicine).
- Verified insurance coverage and collected patient information to ensure accurate and efficient billing and service delivery.
- Provided accurate information on eye care services, procedures, and office policies, delivering exceptional customer service.
- Resolved patient concerns and complaints with empathy, escalating complex cases to appropriate departments when needed.
- Collaborated with clinical and administrative staff to streamline communication between departments and improve patient experience.
- Maintained HIPAA compliance and patient confidentiality during all interactions.
- Supported a team environment by contributing to process improvements and workflow efficiency.
Retina/Uveitis Specialist Medical Scribe Assistant
Thomas Eye Group
Lilburn, GA
08.2023 - 03.2024
- Assisted Retina/Uveitis specialist during patient consultations and examinations, accurately documenting medical histories, symptoms, and treatment plans.
- Facilitated clear communication between physician and patients, explaining procedures and providing follow-up care instructions.
- Processed medication orders and refills under physician direction, ensuring accuracy and adherence to treatment protocols.
- Coordinated and assisted with the preparation and administration of intravitreal injections and other in-office procedures.
- Supported surgical coordination for Retina/Uveitis procedures, ensuring all pre-op and post-op requirements were met.
- Provided administrative support including appointment scheduling, medication inquiries, and follow-up communication to improve patient satisfaction and office workflow.
- Maintained compliance with HIPAA and medical documentation standards while delivering compassionate, detail-oriented care.
Sales Associate
Joann Fabric
Kennesaw, GA
05.2020 - 07.2023
- Accurately picking/packing in store inventory according to customer specifications and deadlines.
- Usage of inventory management systems to locate and retrieve items for order.
- Collaboration with team members to streamline processes and meet production goals.
- Conduction of quality check on packed items to ensure they met the company standards.
- Preparing outgoing shipments by packing items securely and labeling them correctly.
- Assisted with inventory counts and reconciliations to ensure accurate stock levels.
Education
B.S - Biology
Kennesaw State University
Kennesaw, GA12.2023
High school diploma -
Grayson High School
Loganville, GA05.2019
Skills
- Proficient in using electronic medical record systems
- Strong understanding of ophthalmic terminology
- Understanding of procedures related to retina and uveitis care
- Excellent communication skills
- Interpersonal skills
- Ability to interact effectively with patients
- Ability to interact effectively with healthcare professionals
- Detail-oriented
- Accuracy in documentation
- Data entry
- Ability to prioritize tasks
- Ability to work efficiently in a fast-paced clinical environment
- Insurance verification
Certification
- CPAR - Certified Patient Account Representative
Timeline
Patient Services Representative
Thomas Eye Group
04.2024 - Current
Retina/Uveitis Specialist Medical Scribe Assistant
Thomas Eye Group
08.2023 - 03.2024
Sales Associate
Joann Fabric
05.2020 - 07.2023
B.S - Biology
Kennesaw State University
High school diploma -
Grayson High School