Jennifer Lokker
Toms River,NJ
Summary
Detail-oriented Clinical Administrative Assistant with expertise in HIPAA compliance and patient record management. Proven ability to enhance operational efficiency through effective scheduling and multitasking.
Experienced with managing medical office tasks, including patient scheduling and record keeping. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of patient communication and support to enhance overall healthcare experience.
Overview
17
17
years of professional experience
Work History
Clinical Administrative Assistant
Fresenius Medical Care NA
Brick, NJ
09.2017 - Current
- Managed patient scheduling to enhance operational efficiency.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
- Collaborated with healthcare providers to resolve patient inquiries, ensuring high levels of service quality and responsiveness.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Assisted in maintaining a clean reception area, creating a welcoming atmosphere for patients upon arrival to the clinic setting.
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Certified Dialysis Technician
Fresenius Medical Care NA
Lakewood, NJ
01.2009 - 09.2017
- Administered dialysis treatments to patients, ensuring adherence to safety protocols and patient care standards.
- Monitored vital signs and laboratory results to assess patient health during treatment sessions.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Monitored patients throughout the dialysis process, quickly identifying and addressing any complications or concerns.
- Served as a resource for newly hired technicians, providing mentorship and guidance during their onboarding process.
- Participated in ongoing professional development opportunities, staying up-to-date on best practices in dialysis patient care.
- Performed vascular access site assessments prior to each treatment session, reducing potential risks associated with needle placement.
Education
High School Diploma -
New Port Pacific HighSchool
Newport, PASkills
- Critical thinking
- Professional telephone etiquette
- HIPAA compliance
- Time management capabilities
- Attention to detail
- Multitasking and organization
- Managing patient records
- Front desk management
- OSHA compliance
- Records management
Timeline
Clinical Administrative Assistant
Fresenius Medical Care NA
09.2017 - Current
Certified Dialysis Technician
Fresenius Medical Care NA
01.2009 - 09.2017
High School Diploma -
New Port Pacific HighSchool