Candace Dye
Gardendale,AL
Summary
Dynamic Clinical Administrative Assistant with proven expertise at Fresenius Kidney Care Dialysis, excelling in patient scheduling and electronic health records management. Recognized for enhancing clinic efficiency and fostering strong interpersonal relationships, while ensuring HIPAA compliance and maintaining patient confidentiality. Adept at multitasking and critical thinking to support optimal patient care. IM
Overview
10
10
years of professional experience
Work History
Clinical Administrative Assistant
Fresenius Kidney Care Dialysis
10.2022 - 11.2025
- Managed patient scheduling and coordinated appointments for optimal clinic efficiency.
- Assisted with patient intake processes, ensuring accurate documentation and compliance with regulations.
- Maintained electronic health records, enhancing data accuracy and retrieval efficiency.
- Collaborated with clinical staff to streamline communication and improve patient care workflows.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Advised clinical manager of problems and concerns and assisted with problem-solving.
- Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
- Assisted in maintaining a clean reception area, creating a welcoming atmosphere for patients upon arrival to the clinic setting.
- Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
- Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
Medical Assistant/Receptionist
Pediatric Acute Care Of Columbus
01.2022 - 12.2023
- Collected and verified patient information for accurate medical records.
- Assisted healthcare providers with patient examinations and procedures.
- Educated families on pediatric care protocols and health resources.
- Maintained a clean, organized work environment to enhance patient experience.
Surgery Scheduling Coordinator
River City Vascular Specialists
05.2016 - 09.2022
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed communication between surgical teams and patients to ensure clarity of procedures.
- Scheduled pre-operative appointments, enhancing patient readiness and satisfaction.
- Processed insurance authorizations, facilitating timely approvals for surgeries.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Arranged pre-operative and post-operative appointments for surgical patients.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GASkills
Organizational growth
Timeline
Clinical Administrative Assistant
Fresenius Kidney Care Dialysis
10.2022 - 11.2025
Medical Assistant/Receptionist
Pediatric Acute Care Of Columbus
01.2022 - 12.2023
Surgery Scheduling Coordinator
River City Vascular Specialists
05.2016 - 09.2022
High School Diploma -
East Coweta High School