Nichelle Hartman
Brookville,USA
Summary
Associate of Science graduate of Sinclair Community College with 86 hours of training through Tri-Tech Forensics toward my IAI certification. Completed coursework in criminal investigation, forensic science, microbiology, geology, and criminal justice, along with professional experience as a Medical Assistant and Phlebotomist. I am known for my strong work ethic, organization, and the ability to work well in high-pressure environments. I take pride in my work and make sure tasks are completed thoroughly and on time.
Overview
19
19
years of professional experience
Work History
Medical Receptionist/Medical Assistant/Phlebotomist
Schear Family Practice
Dayton, OH
04.2021 - Current
- Managed patient check-ins and appointment scheduling efficiently.
- Coordinated communication between patients and medical staff to enhance clarity and service delivery.
- Handled insurance verification and processing for patient claims.
- Operated multi-line phone system to address patient inquiries promptly.
- Maintained cleanliness and organization of the reception area consistently.
- Trained new reception staff on office procedures and software usage.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines, ensuring timely response to voicemails, returning calls, and efficiently directing messages.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Provided administrative and customer service support to maintain seamless patient workflows.
- Protected patients by observing strict HIPAA guidelines.
- Collected blood samples following strict safety and hygiene protocols.
- Prepared patients for phlebotomy procedures, ensuring comfort and trust.
- Maintained accurate records of patient information and sample logs.
- Collaborated with healthcare team to ensure effective patient care.
- Routed laboratory or diagnostic results to appropriate staff.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Handled insurance verification and pre-authorization processes for patient services.
Server
Company 7 BBQ
Englewood, OH
03.2019 - Current
- Delivered exceptional customer service, fostering a welcoming and enjoyable dining atmosphere.
- Managed orders and communicated effectively with kitchen staff.
- Handled cash and processed payments accurately and efficiently.
- Suggested menu items tailored to guest preferences, enhancing customer satisfaction and increasing sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Incorporated customer feedback to refine service quality and menu options, improving overall guest experience.
Phlebotomist
Schear Family Practice
Dayton, OH
03.2007 - 07.2013
- Collected blood samples following strict safety and hygiene protocols.
- Prepared patients for phlebotomy procedures, ensuring comfort and trust.
- Maintained accurate patient records and sample logs to ensure traceability and compliance.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Responded quickly and effectively to emergency situations.
- Assisted in the training of new phlebotomists.
- Maintained fully stocked phlebotomy cart, carrier and station.
- Prepared and packaged specimens for courier transport.
- Ensured blood specimen integrity for laboratory testing through precise selection of collection tubes and adherence to collection techniques.
- Documented patient information into electronic medical records system.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Aided clinical staff during patient visits.
- Coordinated workflow to optimize patient flow and meet urgent, scheduled, and outpatient needs.
- Assessed plasma collection machines for proper functionality.
- Interacted with patients to gather and record data prior to blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
- Collected specimen samples and transported to laboratory for processing.
- Collaborated with laboratory personnel to resolve specimen issues.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Monitored patients for adverse reactions and provided immediate care as needed.
Education
Associate of Science - Forensic Science
Sinclair Community College
Dayton, OH05-2026
Graduate Certificate - Phlebotomy
Southwestern College
Dayton, OH05-2007
High School Diploma -
Brookville High School
Brookville, Ohio06-2000
Skills
- Critical Thinking
- Observation
- Blood collection techniques
- Patient registration
- Medical terminology
- Referral verification
- Appointment scheduling
- Scheduling tests and procedures
- HIPAA compliance
- Laboratory safety protocols
- Medical office procedures
- Patient reception management
- Medical charting
- Telephone etiquette
- Customer service
- Patient communication
- Inpatient care
- Front desk operations
- Paperwork coordination
- Patient relations
- HIPAA guidelines
Accomplishments
- 40 hours - Crime Scene Investigations Workshop
(May 2026)
- 40 hours - Basic Bloodstain Pattern Analysis
(June 2025)
- 6 hours - Bloodstain Pattern Classification
(March 2025)
Timeline
Medical Receptionist/Medical Assistant/Phlebotomist
Schear Family Practice
04.2021 - Current
Server
Company 7 BBQ
03.2019 - Current
Phlebotomist
Schear Family Practice
03.2007 - 07.2013
Graduate Certificate - Phlebotomy
Southwestern College
Associate of Science - Forensic Science
Sinclair Community College
High School Diploma -
Brookville High School