Yajaira Cruz Ramirez
New Iberia,LA
Summary
Compassionate medical assistant known for strong organizational skills and effective communication. Experience includes managing front desk operations and processing medical records, ready to contribute to seamless patient care and office efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Louisiana ENT Specialist
Lafayette, LA
03.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Greeted patients and families upon arrival for appointments.
- Scheduled appointments and managed the front desk efficiently.
- Collected patient information and verified insurance details accurately.
- Processed medical records and ensured compliance with privacy regulations.
- Communicated with parents about treatment plans and follow-up care instructions.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Assistant/Receptionist
Southside Pediatrics
Broussard, Louisiana
09.2021 - 03.2025
- Greeted patients and families upon arrival for appointments.
- Scheduled appointments and managed the front desk efficiently.
- Assisted medical staff with patient examinations and procedures.
- Maintained cleanliness and organization of examination rooms and waiting areas.
- Processed medical records and ensured compliance with privacy regulations.
- Communicated with parents about treatment plans and follow-up care instructions.
- Handled incoming calls and responded to patient inquiries professionally.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Completed various clerical tasks such as typing letters, completing forms.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Administered injections and medications as directed by physicians.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant/Receptionist
Southcare Medical
Abbeville, Louisiana
06.2020 - 09.2021
- Greeted patients and families upon arrival for appointments.
- Scheduled appointments and managed the front desk efficiently.
- Collected patient information and verified insurance details accurately.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
Education
Medical Assistant Diploma - Medical Assistant
Unitech Training Academy
Lafayette, LA05-2017
High School Diploma -
Delcambre High School
Delcambre, LA05-2016
Skills
- Patient scheduling
- EMR management
- HIPAA compliance
- Medical record processing
- Insurance verification
- Front desk administration
- Customer service
- Appointment coordination
- Patient education
- Medical terminology
- Effective communication
- Attention to detail
- Time management
- Medical receptionist experience
- Patient check-in and check-out
- Appointment management
- Telephone etiquette
- Medical billing
- Documentation
- Outpatient care
- Patient registration
- Appointment scheduling
- Electronic medical records
- Payment collection
- Workflow optimization
- Microsoft office
- Patient reception management
- Medical billing and coding
- EMR / EHR
- Paperwork coordination
- Referral verification
- Front desk operations
- Insurance verifications
- Records maintenance
- Medical charting
- HIPAA guidelines
- Co-payment collection
- Medical office administration
- Medical records management
- Petty cash management
- Reminder calls
- Cash handling
- Patient appointment coordination
- CPR certified
Languages
Spanish
Full Professional
Accomplishments
National Technical Honor Society
Certification
CPR certified
Timeline
Medical Assistant/Receptionist
Louisiana ENT Specialist
03.2025 - Current
Medical Assistant/Receptionist
Southside Pediatrics
09.2021 - 03.2025
Medical Assistant/Receptionist
Southcare Medical
06.2020 - 09.2021
Medical Assistant Diploma - Medical Assistant
Unitech Training Academy
High School Diploma -
Delcambre High School